1. Achieving Emotional Balance in a Chaotic World
Chapter Nine
Achieving Emotional Balance in a Chaotic World

2. Emotions: An Introduction
Emotions are strong, positive or negative, temporary feelings

3. Figure 9.1 - Behavior Is Influenced by Activating Events

4. Achieving Emotional Balance—A Daily Challenge

5. Emotional Intelligence
Emotional intelligence is the ability to monitor and control one’s emotions and behavior at work and in social settings

6. Personal Competence
Refers to the competencies that determine how we manage ourselves

7. Social Competence
Refers to the competencies that determine how we handle relationships

8. Emotional Expression Emotional imbalance can be due to
Learned inhibition of certain emotions and overemphasis on the expression of others
Fixation on a single emotion

9. The Emotional Factor at Work

10. Factors That Influence Our Emotions
Temperament
Unconscious influences
Cultural conditioning

11. Temperament
Refers to a person’s individual style of expressing needs and emotions

12. Unconscious Influences
The unconscious mind is a vast storehouse of forgotten memories, desires, ideas, and frustrations

13. Cultural Conditioning
Culture is what we see and hear so often that we call it reality
Shapes nearly every aspect of behavior and mental processes

14. Important Roles of Emotions
It is important to remain open to the full range of emotions that influence our thinking and behavior
Emotional undercurrents are present in every aspect of our work

15. Coping with Your Anger and the Anger of Others
Anger is defined as the thoughts, feelings, physical reactions, and actions that result from the unacceptable behavior of others

16. Managing Your Anger
Learning to deal with anger and the anger of others is a sophisticated and mature skill people should learn
Monitor your anger
Use a diary or journal to determine the impact of anger in your life

17. Effective Ways to Express Your Anger
Avoid reacting in a manner that could be seen as emotionally unstable
Do not make accusations or attempt to fix blame
Express your feelings in a timely manner
Be specific as you describe the factors that triggered your anger, and be clear about the resolution you are seeking

18. How to Handle Other People’s Anger
Recognize and accept the other person’s anger
Encourage the angry person to vent feelings
Do not respond to an angry person with anger
Give the angry person feedback

19. Emotional Styles
You are likely to display one of four different emotional styles
Suppressing
Capitulating
Overexpressing
Accommodating

20. Suppressing Your Emotions

21. Figure 9.2 - The Sedona Method

22. Capitulating to Your Emotions

23. Overexpressing Your Emotions

24. Accommodating Your Emotions

25. Gender Differences in Emotional Style

26. Strategies for Achieving Emotional Control

27. Identifying Your Emotional Patterns

28. Fine-Tuning Your Emotional Style