1. COMMUNICATING EFFECTIVELY Rebecca L. Gould, MSC, CCC-SLP MedSpeech, Inc. Voice & Swallow Center, Inc.

2. COMMUNICATION “MUTUAL UNDERSTANDING OF SHARED INFORMATION”

4. WHY BOTHER ? Consider the following:  A majority of our work force has twelve years or less formal education.  One of every five employees is a minority: American Indian, Asian, Black or Hispanic.  Women are overcoming traditional stereotyped roles in the work place and occupying a wider diversity of jobs and responsibilities.

5. WHY BOTHER ?  The majority of our nation’s work force has had no formal speech training beyond minimum class recitation in school.  One of every 20 employee, on an average, has a speech or hearing problem that would benefit from intervention.

6. COMMUNICATING EFFECTIVELY We spend 70% of our waking day in some form of communication. Research:  Listening45%  Talking30%  Reading16%  Writing9%

7. COMMUNICATING EFFECTIVELY BREAKDOWN

8. COMMUNICATION MESSAGE  Words to say  Voice  Body language/image

9. COMMUNICATING EFFECTIVELY  Words you say 7% *  Voice38%  Body language/  image55% * Congruency

10. BODY LANGUAGE “IT IS BETTER TO SAY NOTHING AND APPEAR A FOOL THAN TO SAY SOMETHING AND REMOVE ALL DOUBT”

11. VOICE Judgments:  Age  Gender  Socioeconomic status  Attractiveness  Intelligence

12. TIP IF ONE USES HEALTHY VOICE HABITS THEY CAN MAINTAIN A YOUTHFULL SOUNDING VOICE FOR A LIFE TIME

13. EFFECTIVE COMMUNICATOR 1.Mastery of the total communication message which creates a positive communication image. 2.Mastery of communication with themselves as well as others. 3.Rapport developing ability. 4.Good/excellent listening skills.

14. HOW IMPROVE? 1.Develop goals. 2.Feedback from recording, videotaping. 3.Communication partner.

15. THANK YOU