1. Developing High Performing Organisations
The Coach Approach

2. Welcome & Introduction
Deborah Arnot
Director, NHS North West Leadership Academy

3. Housekeeping
Phones
Emergency Procedures
Wifi
Twitter - #NHSCoaching

4. Aims & Outcomes
Aims: To engage and provide demonstrable evidence around the benefits of embedding a coaching culture, to Senior Leaders who have a key role in championing coaching to improve their own organisational performance.
Outcomes:
Participants will have an opportunity to consider the impact and benefits embedding a coaching culture could have on their organisation and its performance
Participants from private and public sector organisations to showcase the bottom line performance and impact of coaching
Participants will gain coaching readiness tools to help them plan the implementation of coaching behaviours in their own organisations

5. Programme 10:00 – 10:15 Welcome & Opening Remarks
10:15 – 11:45 Keynote Speakers – Peter Bluckert & Simon Barber
11:45 – 12:05 Refreshment Break
12:05 – 13:05 Workshops
13:05 – 14:00 Lunch & Networking
14:00 – 15:00 Workshops repeated
15:00 – 15:20 Refreshment Break
15:20 – 16:30 Coaching Readiness Strengths, Development Areas & Next Steps
16:30 Close

6. Keynote Speakers Peter Bluckert
Author and Leading Figure in Executive Coaching, Transformation and Team and Organisational Development
Simon Barber
CEO, 5 Boroughs Partnership NHS Foundation Trust

7. Session outline Pete – What coaching looks like in a Coaching Culture
Pete & Simon – A structured coaching conversation
Simon – The 5 Boroughs journey
Discussion in pairs
Question & Answer session

8. The 5 Boroughs Journey Personal Transformation Team Transformation
Organisational Transformation
“Without this culture change doesn’t happen”

9. Why Coaching?
2010 – We create 5 Trust Values

10. Our Coaching Strategy
To develop coaching across the Trust to improve performance and enable individuals to take personal accountability, encourage them to take responsibility, make their own decisions and take action leading to improved outcomes for staff, patients and service users.

11. How is Coaching supporting our Organisational Objectives?
Our Purpose
We will take a lead in improving the wellbeing of our communities in order to make a positive difference throughout people’s lives
Our Trust wide Quality Priority
The Trust will increase the number of services engaged in Shared Decision Making with patients and their families

12. Key vehicles to deliver the strategy
Board to Ward Coaching Programme
Internal Resource for formal coaching sessions
Coaching Conversations Programme

13. Resources for formal coaching sessions
Build internal coaching capability & capacity
Now only Board directors access external coaches
15 senior managers – Postgraduate Certificate in Business Coaching
Translate theory into practice
Full support structure in place
Code of ethics/best practice
Supervision
CPD events

14. Targeted use of our “Postgrad Group”
Reviewed themes emerging from our own investigations
Determined groups of people to receive coaching
new people managers
those leading organisational change
Initially no self-referrals and no managerial referrals
Underpinned by process, governance and evaluation

15. Coaching Conversations Programme
All people leaders c.350 people
Four day programme spread over four months
Completed by Board Members
Every cohort opened by CEO
Every cohort closed by Exec Director
Sustainability through Trio-Facilitators
Key themes
Ask not tell
Involve me in decision making
Feedback – listening and contribution
95% - 5%

16. Evidence of the impact – Internal surveys
Baseline assessment before by
Self
Peer
Line manager
Direct Report
Assessments repeated after programme completion
Demonstrated improvement in
Confidence
Knowledge
Skills
Frequency of holding Coaching Conversations

17. Results: Strongly agree

18. Results How often?

19. Evidence of the impact – External
Study by Sheffield Hallam University on the impact of the Coaching Conversations Programme has shown that:
Staff feel that there has been significant effort made to educate managers regarding the benefits of formal coaching
Coaching is becoming fully integrated into the way of ‘doing things’ within the organisation.
Across areas studied, the impact of the coaching programme on service delivery has clearly moved to one of a strategic and embedded culture.

20. Changes in Patient Service Delivery Culture – (Areas 1 – 4)

21. What next for delivering organisational change through Coaching?
Evaluate the impact of coaching on our patient experience
Sustainability of Coaching Conversations Programme
Grow internal Coaching Resource
Grow internal Supervision Resource
Expand the targeted use of formal coaching

22. Developing high performing organisations through the coaching approach
Peter Bluckert

23. Agenda
The evolution of coaching - a brief historical overview
Developing coaching cultures

24. Beginnings - 90’s
Individual coaching based on Inner Game and GROW model
Executive coaching becoming popular
‘White coats’, 'Suits’, OD practitioners and elite Sports people
4 business coaching books

25. ‘
The ‘Wild West’ – no barriers
Creative, innovative, exciting period
Melting pot of approaches
Everyone has a coaching model
Academia waiting in the wings – might this turn into something?

26. Issues around quality lead to professionalization of coaching
Evolving 2000 >
Supply grows
Issues around quality lead to professionalization of coaching
Expansion of coaching qualification and accreditation programmes
Over 100 coaching books by end of decade …

27. Demand grows as coaching takes off in most sectors
Evolving 2000 >
Demand grows as coaching takes off in most sectors
Manager-as-coach training
1-1s and regular feedback become the norm
Growing interest and experimentation with team
coaching and coaching cultures …

28. Maturing 2010 >>
Anytime, in-the-moment, coaching
Coaching as a mindset rather than an activity
Honest, quality conversations – ‘Are we having the right conversation at the right depth between the right people, right now’?
Evolving methodologies for team coaching and developing coaching cultures

29. We’ve been overly focused on horizontal learning and development
The re-emerging proposition
Successful OD transformation is dependent on team and personal transformation
We’ve been overly focused on horizontal learning and development
We need to balance this with effective vertical learning and development

31. Some of my own learning about developing coaching cultures

32. Start by understanding what it is and it isn’t
An executive briefing or management conference is a good place to start
Undertake coach training together to develop the necessary coaching skillsets and mindset

33. Start by understanding what it is and it isn’t
An executive briefing or management conference is a good place to start
Undertake coach training together to develop the necessary coaching skillsets and mindset
Useful to include: the focus of coaching, the strategic use of coaching and current thinking about different types of coaching conversations

35. The strategic use of coaching
Performance improvement
Support and
development for
current leaders
Talent
development –
future leaders 1 2 3
Building and sustaining
high performance teams
Developing coaching
cultures 4 5

36. Different types of coaching conversations
Planned 1-1s
Developmental
Coaching
Anytime
Coaching
Different types of coaching conversations

37. In coaching cultures, people know what they’re working on from processes such as …
Appraisals
360 feedback processes
Assessment/Development Centres
Leadership programmes
Team development
1-1 coaching
Developmental
Coaching

38. Anytime Coaching The ‘anytime coach’ views each interaction
as an opportunity for coaching-in-the-moment
for micro improvements that, when
multiplied over many interactions
and many employees, produces
desired improvements in
organisational performance
Anytime
Coaching

39. Hold the strategic conversation
Identify what you want from a coaching culture and how it can support your strategic objectives
Consider making it a strategic objective in its own right

40. What organisations are getting from this investment
‘A great place to work’ showing up as high employee engagement, job satisfaction and morale
Attract and retain talent
Grow leadership capacity
Increased collaboration and higher levels of trust
More effective teamwork
Greater openness to learning

41. Leadership team development
Commit to a programme of team coaching and development to develop as a high performing team
Be realistic about what this involves – an occasional Away-Day is fine for strategic planning but not as the vehicle for team coaching

42. High performance teams - the platform for success
Compelling team purpose
Effective strategies (gameplan)
Common working approach
Efficient meetings and communication processes

43. High performance teams - creating the team climate
Effective team leadership
Relationships
Behaviours and group norms
Communication
Trust
Team dynamics
Conflict resolution

44. Cascade team development
A coaching inspired team leader together with coaching-minded team members committed to developing the team can transform team performance

45. Individual development
Commit to individual development through leadership programmes and 1-1 coaching
Assist people to know what their strengths are and what they need to work on

46. Engage the wider organisation
Agree how to engage the wider organisation congruently
Hold a facilitated large group event to share the rationale and intention of creating a coaching culture
Seek input into the key challenges and opportunities

47. Develop coaching capability
Deliver quality coach training to a critical mass of the organisation to achieve a tipping point where coaching behaviours become the norm

48. The self awareness journey
Coach training needs to be more than skill acquisition. It needs to grounded in the raising of self awareness and impact on others

49. Develop internal HR and OD coaching capability
Train specialist coaches to coach offline
Consider specialist coaching appointments

50. Monitor that coaching is becoming the norm
Regularly communicate the leadership expectation around coaching

51. Agree who is responsible for reviewing and evaluating the results
Return on investment
Agree who is responsible for reviewing and evaluating the results
Gather success stories and conduct structured interviews to discover the tangible and intangible gains

52. Common mistakes made by organisations
Senior leaders opting out of the process
Not making it a strategic priority
Treating the coaching culture process as a training exercise
Delegating it to HR or outsourcing it to external training providers

53. Coaching produces numerous benefits
It typically leads to a greater openness to learning and improvement, higher levels of self awareness and emotional maturity

54. Coaching produces numerous benefits
Coaching encourages people to listen better, reflect more, and think about their own behaviours

55. Coaching produces numerous benefits
Team leaders make better contact with people,
become more adept at running meetings and become more effective change agents

56. Time is used more productively
Coaching produces numerous benefits
That most precious of resources …
Time is used more productively

57. Closing thought
Can we now make as much progress in
the quality and depth of our conversations,
and in the way we treat each other,
as we have made in technology?

58. Refreshment Break
(20 minutes)

59. Workshops Workshop 1: New Charter Housing, Jane Atherton
Room: Leverhulme Room 1, 2nd Floor
Workshop 2: South Tees Hospitals NHS Foundation Trust, Amy Stabler
Room: Jubilee Suite, Ground Floor
Workshop 3: Management Futures & Salford Royal NHS Foundation Trust, Tim Cox & Carole Swindells
Room: Leverhulme Room 2, 2nd Floor
Workshop 4: Surrey County Council, Carmel Millar
Room: Box 3 & 4, 2nd Floor
Workshop 5: News UK, James Hutton
Room: Box 24 & 25, 4th Floor

60. Lunch
(1 hour)

61. Workshops Repeated Workshop 1: New Charter Housing, Jane Atherton
Room: Leverhulme Room 1, 2nd Floor
Workshop 2: South Tees Hospitals NHS Foundation Trust, Amy Stabler
Room: Jubilee Suite, Ground Floor
Workshop 3: Management Futures & Salford Royal NHS Foundation Trust, Tim Cox & Carole Swindells
Room: Leverhulme Room 2, 2nd Floor
Workshop 4: Surrey County Council, Carmel Millar
Room: Box 3 & 4, 2nd Floor
Workshop 5: News UK, James Hutton
Room: Box 24 & 25, 4th Floor

62. Coaching Readiness Strengths, Development Areas and Next Steps
Deborah Arnot
Director, NHS North West Leadership Academy

63. What has been your key learning from today’s event?

64. 2. When thinking about embedding a coaching culture within your own organisation, what are key challenges you will face?

65. 3. How might you address these challenges?

66. 4. When thinking about the opportunities to embed a coaching culture within your organisation how might you maximise these opportunities?

67. 5. What would make the biggest difference to help embed coaching in your organisation?

68. 6. What one thing would help your organisation most to move to a coaching culture

69. 7. How might the NHS North West Leadership Academy best support you and your senior colleagues who wish to embed a coaching culture?

70. 8. What might you personally do to embed a coaching culture?