1. Impact of MoDOT’s Tracker System TRB Annual Meeting January 2010 Washington, D.C. Pete Rahn Missouri Department of Transportation

2. MoDOT’s Alignment Mission Values Tangible Results Strategies Performance

3. Meaningful Measures Organized around 18 Tangible Results Around 100 individual measures Senior and mid-level managers involved

4. Accountability Quarterly review meetings Presentations regarding performance Discuss actions … NOT PLANS!

5. Tracker Supplements Supplement breaks down measures for internal use Available at Tracker Resource page

6. Division Trackers Data for daily business operations Measures roll up to Tracker More detailed measures and performance trends

7. Division Trackers

9. District Trackers Monthly, quarterly and annual measures On-line data collection for several measures Regular performance review meetings

10. District Trackers

12. Performance measurement isn’t extra work … Forecast future performance Day-to-day business decisions Motivate staff to new performance levels it is our work!

13. Forecast Future Performance

14. Daily Business Decisions

15. Motivate Staff to Exceed … Past Performance Best in MoDOT Best among DOTs Best in any Industry

16. Past Performance

17. Best in MoDOT

18. Best among DOTs

19. Best in any Industry

20. Keys to Success… Executive Support Linked to customer expectations Managerial Accountability Cascade of measures

21. Lessons Learned… Executive Support Linked to customer expectations Managerial Accountability Cascade of measures

22. Questions? Thank You! For more information, contact: Pete Rahn Missouri Department of Transportation (573) 751-4622 pete.rahn@modot.mo.gov