1. E-Mail Etiquette aka Netiquette (Replying) Monroe County Library System Click to advance slides

2. E-mail Replying Courtesies Reply to sender - when you receive an email asking for information or confirmation about an event. Replying to multiple recipients - be careful that only the necessary people receive the reply. Forward to necessary recipients only. Be careful what you forward. If it is not business, some people don’t want cartoons, jokes, etc.

3. E-mail Replying Courtesies Be careful not to forward to someone on the original list of recipients. Be sure the information you are replying is current-sometimes more than one email has been sent and information has changed. This helps you to be accurate in your response.

4. E-mail Replying Courtesies Acknowledge important emails even if it does not require additional information. It is just polite to reply that you received it. Use Spell Checker Proof read-Spell checker may not catch improper grammar.

5. What is Flaming? Basically it is a common action of trading insults and fits into the category of bullying. Try to avoid responding to those types of emails. If it is a problem-save them in folder for future steps to resolve the problem. Often times, if you ignore it, it will go away. Block the address if needed and/or report it as spam.

6. What is Trolling? This is posting a message that is highly off subject, designed to arouse controversy and cause a flame war. Try to avoid responding to those types of emails. If it is a problem-save them in folder for future steps to resolve the problem. Often times, if you ignore it, it will go away. Block the address if needed and/or report it as spam.