1. Cultivating a Practice Team to Achieve High Performance: Our Experience in Hiring, Firing, and Training

2. Goals measured subjectively

3. Goals Measured by Practice Partner

4. Our First PPRNet Report

5. Results Need to be Real This didn’t look right These numbers we believe

6. Our Newest PPRNet Report

7. Improve Quality Review quarterly PPRNet reports Revise note templates Revise Health Maintenance Measures Results must reflect care delivered

8. How did we do it? We found ways for all staff to contribute: +Things that just needed data entry were often assigned to the front office staff. +Things needing clinical judgement got assigned to the Medical Assistants. +Staff reward for quota met.