1. Pro-Active Floor Care It’s All in the Details College of Knowledge

2. Michael Tarvin Vice President-Multi-Clean Your Instructor

3. Agenda Key Questions & Common Complaints Influencing the Floor Care Cycle The Top 10 High Performance Floor Care Planning for Success: The 3 P’s Pro-Active Maintenance Strategies Green Floor Care

4. Questions: How Do I……… Extend the life of my finished floors? Strip less frequently? Maintain shine with less buffing?

5. Common Floor Complaints Floor Finish Durability Dull Floors Dirty or yellow floors Slippery Floors

6. Finish Maintain Recoat Strip The Floor Care Cycle Influencing The Floor Care Cycle

7. Top Ten Issues / Challenges 1. Tight Budgets 2. Inadequate Training 3. Antiquated Equipment 4. Poor Tools 5. The wrong products 6. No Plan in Place 7. Ineffective or no matting in place 8. No prioritization of floor areas 9. The wrong type of floor 10. Poor procedures

8. What is Pro-Active Floor Care? Planning & Execution Prevention Strategies Improving Efficiency Cleaning to Protect Health Minimizing Environmental Impact “Green” “Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort.” Paul J. Meyer, Author, Businessman and Philanthropist

9. Planning 1. What level of appearance is desired? 2. Staffing 3. Budget Issues 4. Equipment Constraints 5. Selecting the right products ‘A failure to plan is a plan to fail’ Chinese Proverb

10. Execution What is going to be done? How often? Who is going to do it? A Floor Care Schedule that defines the maintenance regimen and frequency is critical to success. The Schedule should segregate areas based upon soil loading.Schedule

11. People Products Procedures Great Looking Floors

12. People Workloading: Do I have sufficient staff to achieve desired appearance? Training: Do I have capable people? Hazmat Trained Standard Operating Procedures

13. Employees  Entry Level  Intermediate  Intermediate Skilled  Supervisor Potential Skills  Routine  Detail  Project Training  Required Training  Procedural Training  Relationship Training  Accident Prevention Training Skills Employees Training Training Resources: ISSA-OSHA Training Web Page http://www.issa.com/?id=shp_slips_trips_falls_in_the_workplace http://www.multi-clean.com/ Training: The 3 Bucket Approach

14. Products-Chemicals 1. Floor Finish: One size does NOT fit all!! 2. Stripper: It has to work!! 3. Cleaner / Disinfectant: Safe for floors. 4. Sealer: Optional, anti-staining 5. Restorer: Optional

15. Select Your Finish Wisely Extended Wear VersatileHigh Speed Very hard finishes, not for high speed. Suited to high or low speed. Exclusively for high speed programs. Use where a customer does not intend to buff Good for infrequent low or high speed maintenance. Frequent scheduled high speed maintenance. Think retail. Examples: Premier Examples: Splendor Decade 100 Examples: Prime Shine Ultra

16. 100 90 80 70 60 50 40 30 20 10 20% Solids 17% Solids 15% Solids 25% Solids % Solids of Floor Finish 25% Solids = 25% Polymers / 75% Water 20% Solids = 20% Polymers / 80% Water

17. 1.Apply thin coats 2.No more than 4 coats in one day 3.Use “Finish” mops, or flat mops 4.If you notice unusual issues while applying finish…..STOP and ask Questions. 5.Use Neutral pH Cleaners for daily Cleaning 6.Never use cleaners that are over pH 10 or contain solvents. Use neutral pH cleaner 7.Dust Mop often. Keep grit off of floors. 8.Mop up spills quickly Thou Shall Never Break These Rules ….

18. Strippers: Critical to Success Many scrub n’ recoat cycles: 20+ Frequently Burnished Low build-up 6-10 coats Moderate Buildup: 10-20 coats

19. 1) Mix to proper dilution w/Cold* H2O 2) Apply generously to floor with mop. 3) Wait 5-10 minutes for it to work (Don’t let it dry on floor). 4) Doodle Bug around edges by hand. 5) Agitate with auto-scrubber with black pad. 6) Pick up with Wet-Vac/Autoscrubber. 7) Flood Rinse with Water & rinse/neutralize How to Strip a Floor

20. What about chemical free stripping? Orbital floor machine and scrubbers i.e. ‘Square Scrub’ and Clarke ‘Boost’ These systems use a much more aggressive pad for deep scrubbing i.e. 3M Surface Prep Pad The finish is sanded off the floor with successive passes. Similar results can be achieved with rotary style machines using the pad.

21. Clean and Maintain Daily maintenance tasks are typically the simplest things that can be done to keep floors looking their best.

22. What about cleaning with just water? Water is ineffective because it has a high surface tension. Cleaners reduce surface tension of water to “make water wetter” Running electrical current through tap water has no impact on surface tension.

23. Restore Specialty products designed to fill in scratches and restore shine without adding new coats of finish.

24. Products: Equipment What equipment is currently available? What equipment investments could help improve productivity or reduce costs?

25. Products: Tools/Supplies What tools are needed to accomplish the various tasks? What tools are available that can….. Improve productivity Reduce cross contamination Facilitate Training

26. Procedures What Procedures? Daily Cleaning Burnishing Dust Mopping Scrub and Recoat Strip and Finish How Often? A floor care schedule is essential that defines what is to be done and with what frequency.schedule

27. Keep floors looking consistently clean. Keep shiny floors from dulling as long as possible. Floor Safety. Reduce frequency of expensive renovative maintenance procedures. S

28. Pro-Active Maintenance Understand it is visible soil that kills floors This soil comes in through entrances

29. Pro-Active Strategies 1. Practice source control throughout your facility. 2. Adjust maintenance intensity/frequency based on soil / contamination levels. 3. Keep areas outside the main entrances as clean as possible.

30. Longer Finish Life, Less Strips Scrub and Recoat processes that effectively remove embedded dirt prior to new finish coats. Entryways programs that keep floors cleaner. More effective routine cleaning. Flooring Remove 1-2 coats of dirt embedded finish

31. Keep the Shine, Buff Less Keep gritty dirt of the floor by practicing source control strategies. More effective daily cleaning Dry dusting: Traditional dust mops only capture large debris. Wet cleaning: Scrubbing or damp mopping.

32. Burnishing Faster w/ Results Pads: Match pad to finish and machine Burnishing is a polishing process Consider Pad pressure & texture, finish hardness ElectricBatteryPropane

33. Entryways Minimum 10 FEET of walk off matting Studies show 80% of the dirt entering a building comes through the front door! Estimates suggest that it costs$500-800 to remove 1 lb of dirt from a facility.

34. Floor Care Myths Myth: High speed burnishing makes floors slippery. Myth: High speed buffing melts the finish using heat. Myth: A higher solids finish is more durable. Myth: The strongest stripper will have the strongest smell.

35. Floor Care Truths 1. Burnishing floors has no effect on the slip resistance of a floor. 2. Burnishing (high speed buffing) is a physical polishing process, not a heating or melting process. 3. A high solids finish results in a thicker “wear” layer because it contains more polymer. Ultimate durability is defined by the finish formulation. 4. Low odor stripper technology is now widely available.

36. Saving $$$$ Strip less with a more aggressive scrub and recoat method. Select a finish designed for less frequent burnishing. Reduce Soil Input. Appraise soil intensity and make adjustments to the maintenance process. Use more effective dusting and cleaning technologies.

37. Green Floor Care Products Finishes i.e. Clear Essence Strippers i.e. Ultra Stripper Cleaners i.e. Century Others SBR Restorer

38. Green vs. Traditional Green Floor CareTraditional Floor Care Clean for Health FirstClean for Appearance Pro-active maintenanceReactive Maintenance Commitment to TrainingNo specific training requirements Product Performance + Safety Product Performance + Price Special Attention to Entryways No special requirements

39. Resources Multi-Clean Website www.multi-clean.com www.multi-clean.com MC Blog www.yourguidetoclean.blogspot.com www.yourguidetoclean.blogspot.com ISSA www.issa.com www.issa.com ISSA / OSHA Training Site http://www.issa.com/?id=shp_slips_trips_falls_in_the_workplace http://www.issa.com/?id=shp_slips_trips_falls_in_the_workplace Cleanlink website www.cleanlink.com www.cleanlink.com CMM Online