2. Power of N: Redundancy in the World of IP Recording Discover the criteria one of the largest financial institutes considered when assessing their redundancy options for IP recording Presented By: Scott Montgomery and Todd Folkes

3. Why is Redundancy Necessary? Customers are demanding higher availability and uptime Business Requirements Service Level Agreements Regulatory Financial

4. Redundancy Physical Software Maintaining

5. Physical Redundancy Component Level Raid Arrays Raid 1, Raid 0 + 1, Raid 10, Raid 5, Raid 6 Redundant Component Memory Modules Power Supplies Network Cards Server or Appliance Level Data Redundancy

6. IP Recording - Interception Contact Center PBX/ACD/Switch Ethernet Switch Span Port/VACLs/Port Mirroring VoIP Load Balancing Appliance VoIP Recorder 1VoIP Recorder 2

7. Load Balancing of Call Recording Contact Center PBX/ACD/Switch Ethernet Switch Span Port/VACLs/Port Mirroring VoIP Load Balancing Appliance VoIP Recorder 1VoIP Recorder 2VoIP Recorder 3

8. Redundant Data Source Contact Center PBX/ACD/Switch Ethernet Switch 2 - Span Ports/VACLs/Port Mirroring with Redundant Data IP Link Protector VoIP Load Balancing Appliance VoIP Recorder 1 VoIP Recorder 2

9. Redundant Load Balancing Appliances Ethernet Switch IP Link Protector VoIP Load Balancing Appliance 2 VoIP Load Balancing Appliance 1 Contact Center PBX/ACD/Switch VoIP Recorder 1VoIP Recorder 2 2 - Span Ports/VACLs/Port Mirroring with Redundant Data

10. Software Redundancy Synchronizing Databases Application Failover Clustering N + M N + N Database Clustering

11. N + M VoIP Recorders Contact Center PBX/ACD/Switch Span Ports/VACLs/Port Mirroring with Redundant Data Ethernet Switch VoIP Recorder 1VoIP Recorder 2VoIP Recorder M Integration Services

12. N + N VoIP Recorders Contact Center PBX/ACD/Switch Span Ports/VACLs/Port Mirroring with Redundant Data Ethernet Switch Integration Services VoIP Recorder 1 VoIP Recorder 2VoIP Recorder 1A VoIP Recorder 2A Recording same calls as first set of VoIP Recorders

13. Redundant Integration Services Contact Center PBX/ACD/Switch Span Ports/VACLs/Port Mirroring with Redundant Data VoIP Recorder 1 VoIP Recorder 2VoIP Recorder M Redundant Integration Services Integration Services Ethernet Switch

14. Maintaining Don’t over complicate and/or over design System monitoring Failure Notification Monitor System Health Regular Scheduled Testing

15. What is the right amount? Recording Configuration Interception Service Observe Single Step Conferencing Duplicate Media Streaming Infrastructure and Environment Business Needs

16. Questions?