1. South Team Triage

2. Geographical Areas  South Team –  Topuni ( South of Kaiwaka & before Wellsford) to Aubrey St & Cross St Regent.  North of these areas, North Team Triage, Puriri House, 5 Three Mile Bush Rd, Kamo  430 4101 ext 3502

3. Role Overview  Entry Point for all Key Stake Holders  GP’s  Counsellors  WINZ  Forensic Services  Probation  Client Self-Referral  CATT  IPU

4. Referrals arrive via;  RMS Lite - E-referral  Email  Fax  Phone Contact  Self Presentation

5. Triage Support Person ;  Determines what Team is required for ALL E-Referrals coming in  Opens the Jade Case for South Team & TRW referrals  Scans all Documentation into Jade  Updates & Maintains Caseload List and Spreadsheet  Completes all Letters of Correspondence to Referrer and Client

6. Triage Nurse ;  Referral Screened  Checks Jade History  Risks/Alerts  Concerto  Contacts referrer/client if insufficient information available  Contact – A face to face appointment is offered, if client is unable to attent or accept – the Triage Assessment is completed via phone.  Determines level of risk and degree of urgency  Completes Triage Assessment Document  Referral discussed at Team’s Meeting for Allocation

7. Criteria for Admission to Mental Health Services (NDHB Policy 1:1)  Rationale: The Government’s national Mental Health Strategy requires that MHS are delivered to the 3% of people who are most severely affected by mental and addiction illness. All MHS will give priority to those Eligible Persons with the most serious problems.  Standard: People are accepted for treatment by the MHS who meet the following criteria;  Have an identifiable mental illness, which causing acute distress and/or enduring disability.  Are exhibiting behaviour causing acute distress and/or enduring disability and mental illness has not as yet been excluded as the cause of the behaviour.

8. Criteria for Admission to Mental Health Services continued…  These services will not be available to people whose problems are solely:  Violence and anger  Intellectual disability (includes post-head injury) with or without behavioural problems  Learning difficulties  Criminal activities (antisocial behaviours)  Parenting difficulties  Alcohol and drug abuse  Sexual abuse  Conduct disorder

9. Psychiatrist Support:  Medication Review  Special Authority Numbers  This process occurs via Psychiatrist to GP phone call, letter or when necessary a face to face consult with the client.

10. Triage Time Frame  Our Time Frame is governed by the NDHB Client Pathway (Mar 2011) –  Crisis – Every attempt should be made to attend to a crisis call within 1 hour of referral by CATT  Urgent – Face to Face contact between a MH Clinician and client within 24-48hours  Non Urgent – Triage/Referral within 2weeks.

11. E-Referral Requirements  Current Address & contact details  Current Medication  Reason for referral  Action taken prior to referral eg: counselling, trialled medication (effects)  History and risk factors  Prior investigation – physical attributes  Pathology results  Urgent referrals must be faxed to crisis team via fax or phone

12. Questions & Answer Time