1. Mediation Phillip Howell-Richardson

2. Overriding Goals Maintaining control over the outcome Maintaining control over the resolution process Achieving a speedy resolution Avoiding high cost Maintaining privacy Avoiding animosity and maintaining or restoring a business relationship

3. Mediation v Arbitration

4. GEORGIA-PACIFIC CORPORATION Summary of ADR Savings 1995 through 2005 YEARNO. OF CASESESTIMATED SAVINGS 199513$1 MILLION 199626$1.5 MILLION 199784$6.5 MILLION 1998110$6 MILLION 199994$2.5 MILLION 200068$4.25 MILLION 200143$2.97 MILLION 200244$2.3 MILLION 200336$2.35 MILLION 200477$3.41 MILLION 200596$6.97 MILLION

5. Some Barriers to Resolution Is emotion causing impasse or likely to damage negotiation? Is a reality check for the parties regarding their position and expectations needed? Is there an opportunity to reframe this dispute through the eyes of a neutral? Is there an opportunity to educate decision makers by their involvement in the process? Is there a need for each side to a dispute to tell their own story? Is there a need to obtain a key issue guide?

6. MEDIATION CREATES WINNERS