1. Bring your own… everything! The impact of modern technology on knowledge sharing and the design of systems Sharon Richardson Joining Dots @joiningdots www.joiningdots.com

2. Who am I? Observer of the possibilities created when people, information and technology collide 20+ years industry experience Focused on knowledge-centric solutions Variety of roles: client, vendor, consultant Currently an independent advisor in digital workspaces … and post-grad student at UCL researching smart cities

3. The Agenda Trends in behavioural change driven by mobile technology The impact of behavioural change on technology in the workplace Considerations for the design of knowledge systems

4. The Agenda Trends in behavioural change driven by mobile technology The impact of behavioural change on technology in the workplace Considerations for the design of knowledge systems

5. Mobile Economic Time

6. Increasing Availability 06.. 09.. 12.. 15.. 18 Mobile notifications enable you to react and adapt to unplanned situations = unaware of need to act

7. Flattening Hierarchies You can’t speed up decisions if you always need permission to act Standard Decision Processes Flexible Decision Guidelines

8. Learning by Doing

9. Simplicity trumps Features 4 mins 5 days 2 wks 3 mths 5 mths Source: Given Tablets, Ethiopian Children Teach Themselves http://www.technologyreview.com/news/506466/given-tablets-but-no-teachers-ethiopian-children-teach-themselves/ http://www.technologyreview.com/news/506466/given-tablets-but-no-teachers-ethiopian-children-teach-themselves/

10. Employment Shifts Source: What The Future of Work Looks Like - Fortune Magazine, May 2014 http://fortune.com/2014/05/29/what-the-future-of-work-looks-like/ http://fortune.com/2014/05/29/what-the-future-of-work-looks-like/ 35% of US workers today are “contingent” - freelance, temporary, part-time, contractors 70% of US workers report that they are not engaged at work The next generation is expected to change careers at least 10 times before the age of 40

11. Self-organising Networks

12. Having a stake in the outcome “Find one video game that is not about learning” - Dr Keith Devlin, Stanford University

13. Behavioural Trends Interactions taking place anytime, anywhere bypass controlled decisions Simplicity democratises access to information and provides easier learning Self-organising networks can outperform traditional decision hierarchies

14. The Agenda Trends in behavioural change driven by mobile technology The impact of behavioural change on technology in the workplace Considerations for the design of knowledge systems

15. The landscape has changed Source: http://www.go-gulf.com/60seconds.jpg60seconds.jpg

16. “Bring your own device” Online Services Enterprise Systems

17. “Bring your own network”

18. “Bring your own identity” “42% of users update their profile regularly on LinkedIn” - Gartner CIO Symposium, 2013

19. “Bring your own apps” “By 2020, enterprises and governments will fail to protect 75% of sensitive data, will declassify and grant broad/public access to it” - Gartner CIO Symposium, 2013

20. Redefining Productivity

21. “Bring your own… everything”

22. The Rise of Virtual Personal Assistants RespondNotifyAdapt

23. How Disruptive? Mainframe vs PC PC vs Mobile

24. The Agenda Trends in behavioural change driven by mobile technology The impact of behavioural change on technology in the workplace Considerations for the design of knowledge systems

25. Employee Engagement

26. Which identity? Communicates digitally via email Uses half a dozen ageing desktop applications Sits through meetings Ignores the intranet Communicates digitally via social media Uses 40+ mobile apps, frequently updated Participates in meet-ups Loves the Internet ‘Business’ Me‘Consumer’ Me Anxiety occurs when people try to do today’s jobs with yesterday’s tools - Herbert Marshall McLuhan (d. 1980)

27. ICT Challenges

28. Shifting Expectations “We didn’t want Support getting blamed for remote wiping somebody’s family photos” - Mike Newton, Global Finance, Barclays

29. Office Layout

30. Mobile in the Office “60% of USA jobs are now non-routine, up from 45% in 1975” - Gartner CIO Symposium, 2014

31. Improving Knowledge Flows Source: Eli Lilly’s High-Performance Office Space, Harvard Business Review http://hbr.org/2011/09/high-performance-office-space/ar/1 http://hbr.org/2011/09/high-performance-office-space/ar/1 Per EmployeeBeforeAfter Square footage212156 Furniture cost$9,100$4,900 Hours lost to noise32.022.8 Email volume↓ 50% Time looking for meeting rooms↓ 16% Overall satisfaction with workspace34%64%

32. New Organisations? Connected & Mobile with Virtual Assistance = Amplified Individuals

33. Bring your own… everything! The impact of modern technology on knowledge sharing and the design of systems Sharon Richardson Joining Dots sharonr@joiningdots.com www.joiningdots.com Thanks for listening!