1. Fra strategi til implementering Microsoft seminar, 22-Jan-2009 Charlotte R. Winther – Novo Nordisk Erik Korsvik Østergaard – NNIT

2. Slide no 2 Focused healthcare company World leader in diabetes care since 1923 Diabetes care: > 70% of sales Committed to environmental and social responsibility Headquartered in Denmark More than 26,000 employees in 80 countries (> 50% outside DK) Products marketed in 180 countries Sales in 2007: 41.8 billion DKK Novo Nordisk in brief

3. NNIT leverancer og ydelser IT-Strategier (Design/Evaluering) IT-Service Management (ITIL) Forretningsoptimering (BPM/BPA) Six Sigma/Lean analyser/implem. Beredskabsplaner / Risiko Analyse Miljø- og HR-regnskaber (CO2) BPR-analyser (Processer/struktur) Forandringsledelse/Change Mgmt. Compliance (DS484, Rigsrevision) Business Cases / Cost-Benefit IT-Strategier (Design/Evaluering) IT-Service Management (ITIL) Forretningsoptimering (BPM/BPA) Six Sigma/Lean analyser/implem. Beredskabsplaner / Risiko Analyse Miljø- og HR-regnskaber (CO2) BPR-analyser (Processer/struktur) Forandringsledelse/Change Mgmt. Compliance (DS484, Rigsrevision) Business Cases / Cost-Benefit Intranet, Internet, Extranet E-handel og selvbetjening (EP) Vidensdeling, søgning, arkivering ESDH og dokumentstyring Vidensportaler (BI, CRM, SAP) SOA, integration og procesoptim. Design, udvikling og implement. Application Management/Support Identity & Access Mgmt. Governance Intranet, Internet, Extranet E-handel og selvbetjening (EP) Vidensdeling, søgning, arkivering ESDH og dokumentstyring Vidensportaler (BI, CRM, SAP) SOA, integration og procesoptim. Design, udvikling og implement. Application Management/Support Identity & Access Mgmt. Governance Server Operations (Fysisk/Virtuel) Desktop & Printer Operations (PLM) Database Mgmt. / Data Recovery Storage, backup og arkivering Overvågning, netværk, LAN/WAN Helpdesk, Identity/Access Mgmt. On-site service og support (IMAC) Application Hosting og Mgmt. Mail, Exchange, AD, Sharepoint Firewall, Antivirus, sikkerhed IT Service Management (ITIL) Server Operations (Fysisk/Virtuel) Desktop & Printer Operations (PLM) Database Mgmt. / Data Recovery Storage, backup og arkivering Overvågning, netværk, LAN/WAN Helpdesk, Identity/Access Mgmt. On-site service og support (IMAC) Application Hosting og Mgmt. Mail, Exchange, AD, Sharepoint Firewall, Antivirus, sikkerhed IT Service Management (ITIL) Værdikæden

4. Slide no 4 Future workspace A shift in paradigm – trends Share your knowledge Breaking down of silos; coordinated work Cheap, updated and reliable information for fast decision making Role based services Relevant information in correct context Outlook, Office Suite and SharePoint are focal points Links to data satellites, e.g. SAP, Siebel, Oracle, Documentum Same amount of emails, but far less documents and attachments Fragmented communication Social networking and Instant Messaging, video/audio meetings,... facebook, Wikipedia, blogs, YouTube, … The intranet is a service, not system/platform/application/software

5. Docs/tasks/calendars, blogs, wikis, e-mail integration, project management “lite”, Outlook integration, offline docs/lists Collaboration BusinessIntelligence Portal Enterprise Portal template, Site Directory, My Sites, social networking, privacy control Enterprise scalability, contextual relevance, rich people and business data search Rich and Web forms based front-ends, LOB actions, pluggable SSO Server-based Excel spreadsheets and data visualization, Report Center, BI Web Parts, KPIs/Dashboards Integrated document management, records management, and Web content management with policies and workflow Business Processes Search ContentManagement PlatformServices Workspaces, Mgmt, Security, Storage, Topology, Site Model

6. Slide no 6 Drivers: 2 1 Globalisation Global communication & collaboration 3 Efficiency, lean business processes 4 Increased personalisation, individualisation & flexibility 5 New technology Vision : One global intranet to drive knowledge sharing, corporate identity and business excellence through enabling global communication, collaboration and efficiency

7. Slide no 7 What is the GlobeShare solution? GlobeShare All Novo Nordisk intranetsPORTUS MS FrontPage, Lotus Notes, KnowledgeWeb on LiveLink... (10+ different installations) MS SharePoint 2003 MS SharePoint 2007 GlobeShare is an integrated part of the Global SharePoint Platform. One platform for web content management, document management, collaboration, search, business process facilitation and workflows, with standardised look and feel. Novo Nordisk Internet Out of scope Novo Nordisk Extranet Out of scope More than 14,000 daily unique users More than 1,800 concurrent users

8. Slide no 8 HQ Portal page

9. Slide no 9 Corporate news site

10. Slide no 10 News module

11. Slide no 11 Blog

12. Slide no 12 Area publishing site

13. Slide no 13 Team Site

14. Slide no 14 Intranet as a service GovernanceCommunication Knowledge Management Change management Information architecture IT architecture Intranet as a service

15. Slide no 15 MOSS – from idea to action NNIT uses a structured process for: Anchoring MOSS implementation in the organisation Establishing a strategy for use of MOSS, e.g. how MOSS should support and optimise business processes, knowledge sharing, and communication across the organisation Clarifying which actions to take to meet the goals, where to anchor the initiatives and when to initiate them MOSS Inspiration Analysis Workshops Prioritisation workshop Best practice for use of MOSS AS-IS TO-BE workshops Existing strategies Future strategies Roadmap for futures initiatives Implementation

16. Slide no 16 Change management

17. Slide no 17 Change management Stakeholder management Top management engagement Communication plan User involvement Personas and mock-up’s Management presentations Requirement gathering – and feedback on prioritisation Training and support Continual follow-up

18. Slide no 18 KPI monitoring Enterprise project portfolio management Off-line capabilities Mobile access Integration to SAP Integration to QMS Business Intelligence Workflows Extranet Excel services … GlobeShare Business Processes Ongoing and future

19. Slide no 19 Governance is at least four-dimensional SharePoint platform Application Decisions on application functionality Intranet as a service Application deployment Decisions on platform and service Decisions on content and structure Decisions on application deployment

20. Slide no 20 Fra strategi til (fortsat) implementering Applications Ideas Strategies User Requirements Regulations Interfaces Content Identification Prioritisation Implementation Governance Politics Platform Content Applications Support Maintenance Governance Processes Policies Change management Ongoing application deployment Capacity planning Sanity checks Health checks ”Hygiene” Expectations Business Processes