1. Coaching for PEAK Performance AHCA Quality Symposium February 2010

2. Basics about coaching… Component of sound performance management system Entails observation, timely feedback and sustained follow- up

3. Coaching approaches… Formal Informal

4. 3 Types of Coaching… 1. Competency 2. Performance 3. Developmental

5. DRAW Coaching Model… D istinguish & Define R elate & Route A ddress & Assess W ork & Weigh

6. Coaching skills… Behavior calibration Flexibility EI Empathy Ability to inspire

7. Internal MOTIVATION… Key to successful coaching Person being coached is willing to listen and reflect Person being coached is open to new ideas and approaches

8. Coaching impediments… Lack of progress or regression Dissatisfaction with the coach or coaching process Stalemates Disregard for the coaching process Disregard for suggestions for constructive change

9. Cautions for coaches… Sports metaphors are too simplistic---there are few simple answers or quick results Behavioral solutions are insufficient Coaches are not psychologists or psychiatrists

10. Coaching should… Align energy with the goals of the organization Change counterproductive habits at the individual and organizational levels

11. Implementation of Intention… What will you take? Why? How will it benefit you and your organization? How will you use the concepts? With whom will you partner? When will you start?

12. Joanne L. Smikle Consultant Author Speaker www.smiklespeaks.com 301.596.3140