1. 2011 Reviews Health Services for People with Learning Disabilities West Midlands Quality Review Service

2. Aim: To support NHS organisations in the West Midlands in improving the quality of health services by undertaking reviews of the quality of clinical services

3. We all did it!!! Lots of good practice !!! Lots of good practice !!! MORE INFORMATION CAN BE FOUND IN THE OVERVIEW REPORT Many thanks to all involved

4. Reviewers Trained

5. What did we review ? Primary Care General Practice Specialist Learning Disabilities Services which included:- Short break and day services In-patient units Community learning disabilities services People who buy the services (Commissioners)

6. Reports: On WMQRS website Overview report This presentation covers the main areas in this report

7. What did we find?

8. Reviews: New to everyone Difficult linking with some people Making sure the reports said the same – we could have been better May be not be harsh enough

9. With your help we found some good examples of: User involvement Advocacy Easy read care plans

10. Other good things to shout about from the report : Committed people Inspirational leaders

11. Communication Specialist LD SupportBut….. Other good things to shout about from the report :

12. Things reviewers said should improve: More involvement from people with LD Easy read care plans Advocacy Moving on (long term placements) Health Action Plans GP Registers

13. IT Systems and care records Links with general hospitals People who pay for the services being more involved Better working between services for young people and adult services Things reviewers said should improve:

14. Reviewers also felt some things should be more clear Who services are for? What they should be doing? How all the services join together in the best way for you?

15. What went well ? What could have been better? We looked at your role as a Health Checker: You can see all the comments in the main report

16. What you really liked, highlights, good happy moments? Taking part Training was good Easy read questions Valued Part of a team As a Health Checker:

17. What you did not like, concerns, unhappy moments? Not always prepared – bit anxious Looking at too much paperwork Tired Days were long

18. As a Health Checker: What could we have done differently to help future health checkers feel good? Less evidence - more time to walk around Attend the training nearer to the visits Make sure the right people are there for us to meet.

19. As a Health Checker: Could being a trained health checker help your future plans? Yes Use on CV Has given us confidence

20. As a Health Checker: How did being a health checker make you feel? Proud Has given us confidence

21. Tel: 0121 507 2891 Web: www.wmqi.westmidlands.nhs.uk/wmqrs Email: swb-tr.SWBH-GM-WMQRS@nhs.net : West Midlands Quality Review Service