1. Cornwall People First Quality Checker Project

2. Hello The Quality Checker project has been in operation in Plymouth since May 2011. It is funded by Plymouth City Council. The teams consists 3 people Darren, John and Kate

3. What we do We check service providers from the perspective of the people who use the services We do this by –I–I nterviewing people who use the service –O–Observations –G–Group sessions –G–Get staff to complete questionnaires –A–And then write a report

4. Are checks focus on six areas –S–Self-determination –D–Direction –M–Money –H–Home –S–Support –C–Community Life Using a scoring system we award the service with gold,

5. Our history The project began May 2011 In July the team began their first check at St George day centre

6. In January the new and present team were formed Since January the team have completed three more checks Woodfield Day centre The DOVE project- a supported living service Kingsleigh House- a residential home

7. Our first award On April 11 th the People First Quality Checkers presented their first award to St George Community Resource Centre. The Centre was awarded a gold standard and was presented with a brass plaque and certificate. The presentation was covered by the local press and local radio.

8. What is happen now We are doing two pilot checks for Devon County Council.

9. We are delivering Quality Checker training in both Devon and Plymouth.

10. We are employing another Quality Checker for 16 hours.

11. What is happening now We are looking to take on sessional Quality Checkers and Volunteers.

12. We have been ask to do 5 checks by private providers What is happening now

13. The team are attending a training day in creative communication in Bristol

14. Thank you! Are there any questions you would like to ask..?