1. Broadband Product Road Map 2012/13 H2 2013/14 H1 2013/14 H2 20C Fibre 21C Migration from 20C IPstream to 21C Wholesale Broadband Connect Release AK 17 th Nov WBC footprint exceeds 90% Release AE 21 st Oct Release AG 18 th Mar Release AF 13 th Jan Migrate from LLU offer £40 off Differentiated throughput trial Availability Checker Update IPstream ‘Stop Sell’ Consumer switching: Ofcom Statement Advance Services (WBC Assured) Stop Sell and retirement WBC EP 40G host link in trial Differentiated SLA launch Fibre on Demand Launch Fibre Only Exchange strategic solution Vectoring Trials MSE Trials Usage report enhancements IPstream retirement within WBC & Datastream in total Launched Fixed Rate Product Release AH 13 th May Release AI 15 th Jul Release AJ 16 th Sep Further WBC expansion (To be agreed) FTTP 1XX, 40/15, 330/20 Stop Sell BD UK areas roll out Advanced Services on 20C Stop Sell and retirement FTTC self install systems trials Remote assure trials FTTP 330/20 rental Offer Multi-Service Edge Rollout and Migration Begin WBC rollout to further 195 sites Ofcom Broadband Market Review TR101 BB CR improvements I can be found at www.btwholesale.com Launch 95 th Percentile billing on WBMC Launch Reseller model Out of hours migration product available Launch of metro-node EMP Mitigation and Consumption Wires only self install KCI improvements Pre-poning FTTC Checker: Date Changes OR £ Rises 220Mb FTTP Launch PCP only trials BBAC technology flag & speed ranges SIM 2 FOD Distance Based Charging Future activities are aspirational and not fully committed

2. MSE: Multi Service-Edge Andy Wright

3. MSE: Multi-service Edge Recap When? We’ve 3 main trial sites starting with Bradwell Abbey, Ipswich & Poplar then: 535 MSEs deployed by March 2014 What are BT doing? Growth in bandwidth demand from increased volume and usage requires us to expand the BT Wholesale 21CN Broadband Platform. We are introducing a new Broadband Remote Access server (BRAS) called Multi- service Edge (MSE) What does it mean for you? What does it mean for you? You need to take action in your network Your end users will be migrated overnight with service outages Who is affected? Every CP is affected. i.e. anyone who buys WBC, WBMC Dedicated or WBMC Shared Copper or Fibre How are BT’s plans going? How are BT’s plans going? Our plans are going well: CP end users migrated at multiple sites For current IP addresses, all CPs nationally are successfully tested More work to complete with new tunnel IP addresses See briefings: BB450-12, BB589-12, BB795-13 & BB 796-13 and previous ISP forum presentations all to be found at btwholesale.com

4. MSE: What does it mean for you? WBMC CPs We have also notified you of new IP addresses (tunnel source IP addresses). You need to open your network to support these new tunnels. We will advise you shortly when these will be available in BT’s network for you to see We will contact you to confirm this is done All CPs As part of the authentication process and within accounting records there are additional NAS IP addresses in RADIUS IETF Attribute 4. We’ve tested those with each and every CP. WBC CPs You have notified us of additional tunnel source IP addresses (or that you are using default addresses) We will contact you to test these. See briefing: BB450-12, BB589-12, BB795-13 & BB796-13 You need to open new tunnel addresses on your LNS We will contact you to confirm this is done Any questions? please contact mse.wbc.wbmc.tech@bt.commse.wbc.wbmc.tech@bt.com How does it affect your end users? How does it affect your end users? We will migrate your end users onto MSE with overnight outages We are giving 2 weeks notice (PEW notice). The schedule is on btwholesale.com SVLAN move outages are currently 30 mins on the 1 st night & 5 mins on the 2 nd We still intend to introduce a single stage migration. We will keep you informed Who can I talk to about this programme? We are happy to talk. Please contact mse.wbc.wbmc.tech@bt.commse.wbc.wbmc.tech@bt.com Or WBMC shared contact Michael Matthews (michael.c.matthews@bt,com)michael.c.matthews@bt,com Or WBMC Dedicated or WBC please contact Gerry Hewitt (gerry.hewitt@bt.com)gerry.hewitt@bt.com Or Andy Wright (andy.s.wright@bt.com)andy.s.wright@bt.com