1. 1 TOP MANAGERIAL COMPETENCIES

2. 2 Top managerial competencies A high performance manager (HPM) is one who is effective and efficient in getting things done with and through others Effectiveness – doing the right things – important element is quality Efficiency – ability to make the best use of available resources – involves in minimising cost

3. 3 Competencies Mean 1.Achievement orientation 4.74(1) 2.Integrity / honesty4.74(1) 3.Problem solving & decision4.66(3) – making skills 4.High self-esteem/self-confident4.62(4) 5.Inspiring4.62(4) 6.Conceptual skills4.60(6) 7.Proactively/initiative4.59(7) 8.Fostering teamwork4.55(8) 9.Planning & organizing skills4.53(9)

4. 4 10.Developing others 4.51(10) 11.Good communication skills4.50(11) 12.Persistence4.47(12) 13.Getting along well with people 4.46(13) & managing conflict constructively 14.Self-objectivity & lifelong learning 4.42(14) 15.Managing time successfully 4.40(15) 16.Self-control 4.38(16) 17.Assertiveness 4.33(17) 18.Networking 4.33(17) 19.Creativity 4.20(19) 20.Technical expertise/job-specific 4.19(20) expertise

5. 5 21.Tracking performance 4.19(20) 22.Flexibility 4.17(22) 23.Managing quality4.17(22) 24.Thoroughness/attention to detail3.94(24) 25.Computer literacy 3.77(25)

6. 6 Tetapi mengapa masih terdapat di tempat kerja orang yang: –Tidak tahu apa nak buat –Waktu kerja – makan minum, sembang –Tiada minat untuk bekerja –Malas / mahu kerja senang –Tidak bertanggungjawab –Tidak cekap / melambatkan kerja –Tidak responsif –Kurang mahir –Tidak setia pada organisasi –Tidak rasa dipunyai –Buat tugas peribadi di tempat kerja

7. 7 Mengapa prestasi tinggi & rendah Tinggi Rendah Belum confirm Lepas confirm Waktu pagiLepas lunch Mood baik Mood tak baik Selepas dinasihati Terbiar sendiri Hidup gembira Kecewa Bila bos suka Bila bos tak suka Ada kemahiran Tiada kemahiran Ganjaran tinggi Ganjaran rendah Kerja senang Kerja susah Kerja menarikKerja tidak menarik Kerja mngembirakan Bosan

8. 8 Orang berprestasi rendah selalunya –Menangguh kerja –Rasa kerja itu beban –Gaji tidak wajar –Bos sebagai musuh –Tempat kerja itu neraka Pekerja begini dipanggil pekerja tidak bermotivasi

9. 9 Figure 17.4: common sources and suggested causes of organizational stress Common sources Suggested Causes Job mismatch Job demands skills or abilities the employee does not possess (job incomplete). Job does not provide opportunity for the employee to fully utilize skills or abilities (underutilization) Conflicting expectations The formal organization’s concept of expected behavior contradicts the employee’s concept of expected behavior. The informal group’s concept of expected behavior contradicts the employee’s concept. The individual employee’s is affected by two (or more) strong influence.

10. 10 Role ambiguity Employee is uncertain or unclear about how to perform the job. Employee is uncertain or unclear about what is expected on the job. Employee is uncertain or unclear about how the relationship between job performance and expected consequences (rewards, penalties, and so forth). Role overload Employee is incompetent at the job Employee is asked to do more than time permits (time pressure) Fear / responsibilit y Employee is afraid of performing poorly or failing Employee feels pressure for high achievement AlienationThere is limited social interaction. Employee do not participate in decision making

11. 11 Working / conditions The job environment is unpleasant; there is inadequate lighting or improper regulation of temperature and noise, for example. The requirements of the job may unnecessary produce pacing problems, social isolation, and so forth. The machine design and maintenance procedures create pressure The job involves long or erratic work hours Working relationship Individual employees have problem relating to, and / or working with, superiors, peers, and / or subordinates. Employees have problems working in groups.

12. 12 The first step is reducing personal stress to determine if your life is reasonably balanced. The following behaviors are indications that your life may be out-of-balance: –Hurrying everywhere walking, talking, driving faster –Feeling depressed, apathetic or bore most of the time –Chances in sleeping or eating patterns –Difficulty enjoying social activities –Emphasis on how much you get done, rather than how well you do it –Inability to accept praise or affection, even when you want it –More frequent accidents than usual.

13. 13 Recognizing the above sign in you life will let you now that you should search for ways of restoring balance. The following 5 step approach can help you regain your balance; –Counter every “yes” with a “no”. If you add a new unscheduled activity to your day cancel another. If you decide to make an unscheduled stop at the grocery store, reschedule your plan to stop at the post office. –Scheduled only 80 percent of your time. Leave some breathing space for unpredictable events; remember most things take longer than you think. –Practice giving in. constantly making decisions places demands on you time and energy. Occasionally giving in and letting someone else make the decisions can take the pressure off –Be realistic. Set realistic deadlines and workloads. Usually, no one expects a much of you as yourself. –Focus on the 5 F’s. to find balance, focus on faith, family, finances, friends, and fitness. Examine each of these areas and balance your schedule each week by including activitiesin all 5 areas.