1. Effective Team Communication Skills 2004 Northeast Supply Chain Conference & Exhibition Copyright © 2004 – The Diette Group – All Rights Reserved Paul S. Diette – 508/339-1520 – www.Diette.com

2. Course Topic Communicating with your team is not always easy. In this session you'll learn how to share your vision without being misinterpreted, how to exploit each subgroup's native vocabulary, and how to identify and leverage their motivations, aspirations and fears to achieve a unified force that works effectively toward your collective goals.

3. Course Topic Communicating with your team is not always easy. In this session you'll learn how to share your vision without being misinterpreted, how to exploit each subgroup's native vocabulary, and how to identify and leverage their motivations, aspirations and fears to achieve a unified force that works effectively toward your collective goals.

4. Communicating n The activity of communicating; the activity of conveying information v To convey information about; make known; impart v To reveal clearly; manifest v To have an interchange, as of ideas v To express oneself in such a way that one is readily and clearly understood

5. Course Topic Communicating with your team is not always easy. In this session you'll learn how to share your vision without being misinterpreted, how to exploit each subgroup's native vocabulary, and how to identify and leverage their motivations, aspirations and fears to achieve a unified force that works effectively toward your collective goals.

6. Your Team Direct Reports Indirect Reports Supporting Parties Affected Parties In-house External Your Direct Management Your Indirect Management Include All Stakeholders, i.e., Anyone that could benefit from or be hurt by your vision

7. Course Topic Communicating with your team is not always easy. In this session you'll learn how to share your vision without being misinterpreted, how to exploit each subgroup's native vocabulary, and how to identify and leverage their motivations, aspirations and fears to achieve a unified force that works effectively toward your collective goals.

8. Your Vision Start at the end state that you envision Be practicable, make sure your outcome is achievable Be as complete as necessary but don’t get bogged down with fine details Summarize the benefits for major stakeholders Summarize the rewards for participants

9. Course Topic Communicating with your team is not always easy. In this session you'll learn how to share your vision without being misinterpreted, how to exploit each subgroup's native vocabulary, and how to identify and leverage their motivations, aspirations and fears to achieve a unified force that works effectively toward your collective goals.

10. Course Topic Communicating with your team is not always easy. In this session you'll learn how to share your vision without being misinterpreted, how to exploit each subgroup's native vocabulary, and how to identify and leverage their motivations, aspirations and fears to achieve a unified force that works effectively toward your collective goals.

11. Course Topic Communicating with your team is not always easy. In this session you'll learn how to share your vision without being misinterpreted, how to exploit each subgroup's native vocabulary, and how to identify and leverage their motivations, aspirations and fears to achieve a unified force that works effectively toward your collective goals.

12. Subgroup's Native Vocabulary Sales Finance Engineering Regulatory Manufacturing Suppliers Employees Colleagues & Partners

13. Course Topic Communicating with your team is not always easy. In this session you'll learn how to share your vision without being misinterpreted, how to exploit each subgroup's native vocabulary, and how to identify and leverage their motivations, aspirations and fears to achieve a unified force that works effectively toward your collective goals.

14. Motivations Money Time off Fame Praise Recognition Status Among Peers Power Control Anonymity

15. Course Topic Communicating with your team is not always easy. In this session you'll learn how to share your vision without being misinterpreted, how to exploit each subgroup's native vocabulary, and how to identify and leverage their motivations, aspirations and fears to achieve a unified force that works effectively toward your collective goals.

16. Aspirations Authority Advancement Title Change Formal Promotion Advanced Skills Freedom

17. Course Topic Communicating with your team is not always easy. In this session you'll learn how to share your vision without being misinterpreted, how to exploit each subgroup's native vocabulary, and how to identify and leverage their motivations, aspirations and fears to achieve a unified force that works effectively toward your collective goals.

18. Fears Missed Opportunity Left Behind Obsolescence Replaced Displaced Income Stagnation or Cut Ridicule Job Loss

19. Most Basic Human Psychological Drivers Sense of Belonging Sense of Being Needed Sense of Competence Exploit These Factors

20. Course Topic Communicating with your team is not always easy. In this session you'll learn how to share your vision without being misinterpreted, how to exploit each subgroup's native vocabulary, and how to identify and leverage their motivations, aspirations and fears to achieve a unified force that works effectively toward your collective goals.

21. PPC Memo Progress, Plans, and Concerns Published weekly or before each project meeting by each team member or subgroup team leader Progress Report on progress since last meeting Plans Report on plans between now and next meeting Concerns Report on anything that is causing concern and that could impede progress

22. Course Topic Communicating with your team is not always easy. In this session you'll learn how to share your vision without being misinterpreted, how to exploit each subgroup's native vocabulary, and how to identify and leverage their motivations, aspirations and fears to achieve a unified force that works effectively toward your collective goals.

23. Effective Team Communication Skills Thank You Copyright © 2004 – The Diette Group – All Rights Reserved Paul S. Diette – 508/339-1520 – www.Diette.com