1. Unit 12 IT Technical Support
Aims Gain an insight into outsourcing.

2. Unit 12 IT Technical Support
Read the case study.
Investigate and complete the task sheet.
Apply your findings to assist you complete the outsourcing tasks in your assignment.

3. Unit 12 IT Technical Support
Case Study.
Outsourcing and data storage.

4. Unit 12 IT Technical Support
Task 6
ITSMAGIC is considering disbanding the in-house support team and outsourcing the provision of technical support. Explain the advantages and disadvantages to users and organisations for outsourcing the provision of technical support
(M2)

5. Unit 12 IT Technical Support