2. Proposal for Ye Olde Sandwich Shoppe, Inc.  Insight Performance Consulting Your Partner in Performance Improvement March 27, 2009

3.  Insight Performance Consulting Insight Performance Consulting Your Partner in Performance Improvement  Locally-based in Bay City Your advantage: We provide more face time at a lower cost  Previous success stories include Panera Bread, Einstein Bagels, Atlanta Bread Company, and Hungry Howie’s Pizza Your advantage: We understand the challenges of your business We specialize in creating performance interventions and custom training solutions for businesses like YOSS

4.  Insight Performance Consulting This Presentation  IPC’s recommended solutions  Proposed implementation of deliverables  Detailed 7-week timeline  Projected costs for both personnel and materials This brief presentation provides an overview of:

5.  Insight Performance Consulting Executive Summary IPC’s Proposed Solutions, Timetable, and Costs  Rapidly analyze factors related to the work environment layout, procedures, and target audience  Create and produce a training module for sandwich makers  Instructor and participant guides  Train-the-trainer sessions for managers  On-site coaching and support during initial training for sandwich makers  Create, produce, and install 5 full-color job aids  Timetable and cost:  Project begins April 1 and concludes May 20  Total cost for deliverables is $6380

6.  Insight Performance Consulting Current Problems at New Locations Increased Costs, Turnover, and Customer Complaints  Food costs 15% above forecast  Overtime is 5% above forecast  Cost for materials is up 7%  Complaints to customer 800-line double the other stores in the franchise

7.  Insight Performance Consulting Proposed Solutions Focus: Improve the Performance of Sandwich Makers 1.Rapidly analyze work environment layout, procedures, and target audience 2.Create and conduct 30-minute “Train the Trainer” course for managers  Instructor and participant guides  On-site coaching and support during initial training for sandwich makers 3.Create job aids for performance support

8.  Insight Performance Consulting 1. Analysis of Work Environment  Goal: Gather information for use in designing effective training and job aids  Analyze current training provided to sandwich makers  Observe the day-to-day activities of the target audience: sandwich makers  Gather informal feedback from sandwich makers about factors that impede success  Goal: Determine best size and placement for the job aids  Analyze layout of sandwich maker stations and supply stations  Goal: Determine source of discrepancies between the workflows and procedural steps documented on the YOSS website Rapid and insightful analysis of factors that help focus our solution designs:

9.  Insight Performance Consulting 2. Training Module  Goal: Provide training targeted to improving the performance of sandwich makers  Goal: Enable managers to provide instruction  A 30-minute training module for sandwich makers  Train-the-trainer instruction, enabling managers to instruct current and future sandwich makers  Participant and leader guides, which will be used during the instruction  Goal: Ensure that managers and learners are successful, from the very first training session  On-site coaching and support during initial training for sandwich makers

10.  Insight Performance Consulting 3. Job Aids for YOSS Sandwich Makers  Goal: Provide performance support for Sandwich Makers  Five full-color, laminated job aids per store  Sized to best fit the work environment  Designed to detail the proper way to prepare YOSS sandwich orders

11.  Insight Performance Consulting Project Timetable 7 Weeks to Success Project Deliverables Estimated Date Project Week Job/Task analysis of sandwich maker roleApril 81 Analysis of sandwich makers’ work areasApril 81 Performance, Environment, and Training Needs AnalysisApril 152 Analysis Findings and Recommendations ReportApril 223 Draft “mockup” of job aid posterApril 294 Final job aid poster, for approvalMay 65 Training materials for using the job aid poster, for approvalMay 136 Implement job aid posterMay 207 Implement training materialsMay 207

12.  Insight Performance Consulting Projected Costs Summary CategoryAnticipated Cost Personnel $ 4,200 Production$ 1,600 Total$ 5,800 Contingencies (10%)$ 580 Grand Total$ 6,380

13.  Insight Performance Consulting Projected Costs Personnel Costs DescriptionAnticipated Cost 2 Instructional Designers @ $100/day for 25 days net $ 2,500 1 Project Manager @ $100/day for 11 days $ 1,100 1 Graphic Designer @ $100/day for 6 days $ 600 Total Cost$ 4,200

14.  Insight Performance Consulting Projected Costs Production Costs DescriptionAnticipated Cost Training Manual Creation$ 750 Job Aid Creation $ 300 Training Manual Production$ 150 Job Aid Production$ 250 Office/General Supplies$ 150 Proposed Total Cost$ 1,600

15.  Insight Performance Consulting Your IPC Team Partners for Long-Lasting Performance Improvements Jason Neifield Project Manager & Principal 12 years experience, specializing in service industry projects Jami McLaughlin Instructional Designer & Principal 20 years experience, produced 23 instructional products for restaurants Kendall St. Hilaire Instructional Designer & Principal 9 years of experience, published researcher in Adult Education Suzanna Fisher Graphic Designer 12 years of experience, freelancer with Fortune 1000 credentials

16.  Insight Performance Consulting Working Together for Your Success  Our goal is to improve the performance of YOSS sandwich makers, with success demonstrated in  financial improvement  customer satisfaction  employee satisfaction  We welcome your questions and feedback! IPC stands ready to help achieve YOSS success