1. Feature Introduction for sales
TDE/NCP Version 5
Feature Introduction for sales

2. Chapter 1 : Call Center Enhancements
Introduction
This document explains the feature differences from TDE/NCP series IP-PBX Version 4.2.
This document provides a summary of TDE/NCP Version 5.
If you want to know more information about TDE/NCP Version 5 and its features, please contact your local sales company.
- Table of contents -
Chapter 1 : Call Center Enhancements
Chapter 2 : Expandability [NCP500, SLC24 card]
Chapter 3 : Other Enhancements

3. One Page Summary of TDE/NCP Version 5
Expandability
Call Center Enhancements
Capacity of NCP500 increased.
Queuing of ICD groups is increased.
Callers can exit from ICD queuing and leave messages. Messages can be recorded automatically.
KX-NCP500
Digital Phone / SLT Max.44 It was 28
IP Phone Max.128 Additional
Telephone Company
KX-TVM
Enough capacity for staff increases in the future.
24-port SLT card with Caller ID & MSW for TDA100D & TDE100/200　
Customer
Other Enhancements
KX-TDA100D 128SLT
Panasonic DECT enhancements for hospitality markets SMDR Improvements 　
These are the main revisions of TDE/NCP Version 5.
More Features
More Capacity
KX-TDE100 96→128 SLTs
KX-TDE →168 SLTs
Can anybody go to room 401? Help required!
No need to discard cards & phones
when the PBX is replaced.

4. Call Center Enhancements
Chapter 1
Call Center Enhancements

5. 1-1. Call Center Enhancements (1)
Call center features can be enhanced without extra applications.
Maximum queuing of ICD groups is increased from 30 to 100.
This system is suitable to design midsized call centers.
(B) Callers can exit from ICD queuing and leave messages to KX-TVM
voice mail.
(C) Conversations with customers can be recorded automatically to KX-TVM voice mail.
The next page provides a concrete example of the function flow. →
【Before】
less than 20 operators
【After】
less than 50 operators
* These numbers will vary depending on how the system is configured.
【After】
- You can also select the recording of message.
【Before】
- Waiting continually
- Hang up by caller
“Sorry, all agents are on the phone. Please wait a moment. If you want to leave a voice message, dial 1.”
【Before】
- Manual Operation
【After】
- Automatic recording by settings (SLT/PT/PS)
* SIP-phone calls cannot be recorded automatically.
(A) (B) (C)

6. 1-1. Call Center Enhancements (2)
Solution Example
Customer Incoming Call
(C) Automatically
PBX - DISA 1 Hello this is Panasonic Bank.
This call is recorded in order to improve our service.
Talking is recorded to VM automatically.
DISA No Dial to ICD
PBX - DISA 2 in ICD Group Currently all agents are on other calls. Please wait.
(B) Exit & Leave message
VM-Mailbox for the ICD Group
Please record your name. Please record your address. : : 　: Recorded messages can be
ed to a supervisor.
PBX - BGM for ICD Group Panasonic Bank is offering good interest rates now.
Because one PBX supports 10 x 3 conference hardware, a maximum of 10 calls can be recorded to VM for NCP and TDE at the same time.
Because one VM supports 24ch, a maximum of 24 calls can be recorded to one VM for TDE600.
Because TDE600 supports 10 x 3 conference hardware per cabinet, a maximum of 40 calls can be recorded to two or more VM for TDE600.
(A) 100 callers can wait.
One agent
becomes idle.
PBX - DISA 3 in ICD Group Sorry all of our agents are on other calls. Please wait a moment, or dial 1 to leave a voice message.
Dial 1

7. Chapter 2
Expandability

8. 2. Capacity Expansion (1) NCP500 expandability is increased.
From Version 5, the NCP500 and NCP1000 have the same capacity.
Current NCP500 hardware with Version 5 software can support this specification. （The software must be updated.）
<Maximum Capacity of NCP>
Extension
NCP500 Version 4
NCP500* Version 5
NCP1000
Old DPT / APT
6 / 4
10 / 4
DPT w/o DXDP 20
36** 36
DPT w/ DXDP 24 40
SLT
DPT w/ DXDP + SLT 28 44
The only difference between the NCP500 and NCP1000 are the maximum number of slots.
For Small-Free slots, there are 3 slots in the NCP500 and 4 slots in the NCP1000.
For Regular-Free slots, there are 2 slots in the NCP500 and 3 slots in the NCP1000.
* Including NCP500X/V for EU with NCS3990 Activation Key
** 2 x DLC16 or SLC16 required = Cannot use OPB3 (& Doorphone card), all slots are used by cards.
NCP500 Version 5 / NCP1000 : 44 points Old PT = 4 points New DPT / SLT port = 1 point
NCP500 Version 4 : 28 points
(software limitation)

9. 2. Capacity Expansion (2) Capacity Expansion of KX-NCP500 Version 5
The cell station capacity of KX-NCP500 is also increased.
Please confirm the table of specifications.

10. (*) New LCOT8+8 card (KX-TDA1180) is NOT supported by TDE100-200-600.
2. Capacity Expansion (3)
MSLC24/16 card with MSW & Caller ID
MCSLC24/16 cards (KX-TDA1178/1176) are supported by TDE100 and TDE200. (They should be mounted to the memory card (KX-TDE0105) when used.)
<Maximum SLT capacity of KX-TDE >
PBX
Power
Version 4
SLT Capacity
New
KX-TDE100 (6 Slots) S
64 = 16x4
64 = 24x2 + 16x1 M
96 = 16x6
128 = 24x x1
KX-TDE200 (8 Slots for Extension)
128 = 16x8 L
168 = 24x5 + 16x3
< Technical Specifications >
Maximum 5 MCSLC24 cards can be installed. - TDE600 does NOT support MCSLC24/16(KX-TDA1178/1176) cards.
Message waiting specification is for Panasonic SLTs with message waiting. - Caller ID specification is the same as the current CSLC16 card.
(*) New LCOT8+8 card (KX-TDA1180) is NOT supported by TDE

11. Chapter 3
Other Enhancements

12. 3-1. SMDR Improvements Effective Emergency Alert
Version 5 supports SMDR after dialing and talking when the dialed number is assigned in the “Emergency Dial” table.
（TDE-NCP Version 4 supported SMDR only after talking. ）
When an emergency number is dialed from a guest room, an emergency alert is displayed on PCs installed in the front reception. This feature is for SMDR based applications such as Panasonic CA Call Accounting (free of charge).
<Displayed>
When there is an alert, hospitality staff can
go to the guest’s room immediately
< Technical Specifications > - System option programming is required. - Alert is displayed twice. - Duration is output as zero second after dialing. - Version upgrades are not required for CA Call
Accounting software.
Alarm tone is also available from the PC’s speaker.

13. 3-2. Paging over DECT Improvement
You can easily talk in a variety of cases.
Conference group call can be answered automatically without automatic
answer setting for each extension.
PT and DECT users can start “talking” by dialing any key during paging.
< Technical Specifications> - System option programming is required. - This feature is available for PT and the following DECTs KX-TCA175 / KX-TCA275: Standard Frequency
Can anybody go to room 401? Help required!
DECT is very useful for hospitality staff.

14. Thank you! The END