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Published byAntony Snow Modified over 9 years ago
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Metropolitan Police Service Language & Cultural Services
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“Background” Programme commenced in 2004 Researched in Europe & US Corporate Programme in 2008 On going implementation
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“It’s the way we do business” Waiting time Travelling time Payment & Billing
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“Fundamental change of practice” Using technology where appropriate
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“Task Driven” What is the legal requirement? If it was in English who would do it? Can it be done through technology?
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“Staged Approach” Initial contact software Telephone interpreting Own staff or interpreting Video conferencing or face to face
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“Complete Language Solution” Initial Contact Telephone interpreting IDT Video conferencing platform Own staff database Language skills training programme ICT
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“Large Resource Base” Access to 1000 interpreters in over 100 languages Access to 900 staff members in over 130 languages
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“Initial Contact” Kiosk Technology Counter/Custody Stand alone Scalable/expandable Language/BSL
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“Telephone Interpreting” Solid contract Favourable rates Custody/Front counter Double handsets Second line strategy
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“Interpreter Deployments” 24/7 operation Balancing out demand Controlling the usage Providing essential MI Non complex procedures Multi lingual workforce
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“Video Platform” 156 units Custody/Front counter Hubsites reducing travelling Across a secure network Compatible with corporate programmes
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“Own staff” Over 900 volunteers In over 120 Languages Many of them rare Servicing all levels of work
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“Language Training” Up skilling the organisation Making better use of our skills Courses on 3 levels Accreditation Police specific content Future proofing our assets
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“Software solution” Aiding scheduling End to end process Portals for covert issues Managing two tier “own staff” system Integration with SAP
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“Challenges” Police Culture Interpreter expectations Technology linkage
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Questions?
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