1. Template v7 January 30, 2013 1 Copyright © 2013. Infor. All Rights Reserved. www.infor.com 1 LN: v10.4 Using the Serialized Item Enhancements Rollout training Campus Course Code: 02_0021040_EEN0452_ELN July 2014 Gerrit Willem Slotman, Senior Business Analyst, gerritwillem.slotman@infor.comgerritwillem.slotman@infor.com

2. Template v7 January 30, 2013 2 Copyright © 2013. Infor. All Rights Reserved. www.infor.com 2 Serialized Item Enhancements -Physical Breakdown Changes -Owner versus User G.W. Slotman, Senior Business Analyst, Infor

3. Template v7 January 30, 2013 3 Copyright © 2013. Infor. All Rights Reserved. www.infor.com 3 Physical Breakdown

4. Template v7 January 30, 2013 4 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Agenda – Physical Breakdown Changes Why Business value Pain & perspective How Solution Overview Solution Process What Solution Details Demo Summary

5. Template v7 January 30, 2013 5 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Easy way to update PBS not available Before work starts, not possible to register the actual PBS Upon customer demand, unable to change the serial numbers in the PBS after the order Unable to receive from external parties PBS updates Supersede item and/or serial after overhaul (new lifecycle) required Physical Breakdown Structure changes New module to deal with PB changes Superseding of item/serials possible keeping track of old item/serial numbers Electronically receive changes in PBS Up-to-date PBS  correct parts and appropriate corrective actions Avoid time consuming communication on PB changes with subcontractors, suppliers etc. Business pain How Infor deliversBusiness Value $$

6. Template v7 January 30, 2013 6 Copyright © 2013. Infor. All Rights Reserved. www.infor.com 6 High level Process

7. Template v7 January 30, 2013 7 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Solution Overview - Process

8. Template v7 January 30, 2013 8 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Solution: the process…How does it work? Configuration Parameters:

9. Template v7 January 30, 2013 9 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Solution: details

10. Template v7 January 30, 2013 10 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Solution: details

11. Template v7 January 30, 2013 11 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Solution: details

12. Template v7 January 30, 2013 12 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Demo Physical Breakdown – Changes

13. Template v7 January 30, 2013 13 Copyright © 2013. Infor. All Rights Reserved. www.infor.com 13 Owner versus User Who owns the equipment and who is using it?

14. Template v7 January 30, 2013 14 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Agenda – Owner versus User Why Business value Pain & perspective How and What Demo Summary

15. Template v7 January 30, 2013 15 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Not clear who involved parties are around serial are; supplier, owner, user, dealer Owner often financial owner; not service responsible. E.g. in use by should get the invoice OEM doing work for Service Provider wants to invoice Service Provider; not the user Owner versus User of serial Per serial / installation group registration of involved parties Invoice by default to one of the registered parties Incidentally deviate from default party Time to cash reduction when sending invoice to correct party Under unusual circumstances also other involved parties known to be invoiced – also decrease time to cash Providing service to leased equipment possible Business painHow Infor DeliversBusiness Value $$

16. Template v7 January 30, 2013 16 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Demo Owner versus User Installation Group Serialized Item

17. Template v7 January 30, 2013 17 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Summary: Serial Item Enhancements Physical Breakdown Changes Owner versus User Business Pains: Upon customer demand, unable to change the serial numbers in the PBS after the order Not clear who involved parties are around serial are; supplier, owner, user, dealer Business Value: Avoid time consuming communication on PB changes with subcontractors, suppliers Time to cash reduction when sending invoice to correct party

18. Template v7 January 30, 2013 18 Copyright © 2013. Infor. All Rights Reserved. www.infor.com