2. Measure Manage Improve. How Partner Business Systems will Help John Derbogosian – Partner Account Manager, Microsoft Tony Banks - Managing Director, QBT www.qbtonline.com.auwww.qbtonline.com.au

3. How many have an idea of what is Partner Business Systems? How many are currently using Microsoft Dynamics CRM within your organizations? Who all are aware of the MSSP Accelerator that we recently launched for Dynamics CRM? – How many have installed it already? How many of you use Sure Step today? Introductions 3

4. Partner Business Consulting Dynamics Partner Academy Partner Business Systems Enhanced Support And Services Integrated Engagement Model New Systems & Tools New Industry Focused Resources Marketing Service Bureau Industry Focused Investments With-Partner Vertical Marketing Lead Referral Program Autobill Microsoft Dynamics Partner Strategy License Discount BREP Discount

5. Verticalized ERP/CRM solution for Dynamics Partners – customer engagement framework BI capabilities, balanced scorecard, operational dashboards and customized reports Set of KPIs relevant to Microsoft Dynamics Partners Built-in web services integration and MSSP and Sure Step processes Partner Business Systems (PBS) Phased roll-out, eventually both hosted and on-premise Some elements developed by Microsoft and offered FOC Other elements from 3rd parties, license subsidy to Advanced and Competency Partners 5

6. Guiding Principles

7. Goals for Partners Business Systems To enable Partners to operate more profitably To provide a framework that enables Partners to sell and implement in a more structured way To provide a set of industry standard benchmarks and KPI’s that enable Partners to measure the performance of their business from a financial, customer, process and people perspective To deliver a solution that becomes the standard for Dynamics Partners to Measure, Manage and Improve their business

8. MSSP + Sure Step + Contract Management

9. Partner Business Systems Sure Step Contract Management Resource Mgmt. Cashflow Mgmt. Project Mgmt. Deliverables Payments ProfitabilityMgmt.ProfitabilityMgmt. KPI’sBenchmarksKPI’sBenchmarks Dynamics CRM Project Server SharePointSharePoint Document Mgmt. Content Mgmt. PortalPortal BIBI ERP (AX/GP/NAV/SL/Others) Integration MSSystemsMSSystems LeadsLeads Partner Insights CommunityCommunity FeedbackFeedback MSSP Accelerator Demand Generation Prospect Qualify Develop Solution Proof Close Deploy

10. Next Steps Step 1 – Pilot with ERP Integration (Ongoing) Step 2 – CRM 2011 Roadshow Step 3 – Delivered in CRM 2011 Online – available 60 days post CRM Online Launch Step 4 – Delivered in CRM 2011 On-Premise – available 60 days post go-live Incentive. Microsoft will subsidize the first 500 users to the amount of $15 USD per month for the initial 6 months. Contact information (ms-pbs@microsoft.com ; PartnerSource)ms-pbs@microsoft.com PartnerSource

11. Thank You