2. Charles Joy Tech Evangelist – Solutions Architecture System Center Microsoft Corporation System Center – IT Process Automation with Opalis and Gateway to the Cloud Pre-Day Seminar Series

3. 3 Seminar Objectives and Takeaways Opalis Integration Server Gain a greater understanding of Opalis Integration Server and its primary uses Recognize where Opalis fits within System Center and the various features within the offering Recognize common use cases for Opalis Identify opportunities where Opalis can help transform your datacenter into the datacenter of the future

4. 4 What is Opalis Integration Server? o·pa·lis [oh-pal-is] -noun 1.The newest member of the Microsoft System Center Suite; providing automation, orchestration, and integration for IT management tools throughout the data center. 2.The best* way to Integrate, Orchestrate and Automate your Datacenter. *In my opinion

5. 5 System Center Server Management Suite Service Manager.. Remedy Action Request System OpenView Operations

6. 6 What Does Opalis Do? Helps meet strategic IT goals through improving service delivery Replaces manual, resource-intensive, and error-prone activities Typically crosses multiple IT components, disciplines, and silos Helps meet strategic IT goals through improving service delivery Replaces manual, resource-intensive, and error-prone activities Typically crosses multiple IT components, disciplines, and silos Opalis provides IT Process Automation (ITPA), also known as Run Book Automation (RBA), which is the ability to orchestrate and integrate IT management tools through workflows.

7. 7 How Are Customers Using Opalis? Automate provisioning, resource allocation and retirement Extend virtual machine management to the cloud Virtual Machine Life-Cycle Management Orchestrate incident management and resolution Integrate across monitoring tools, service desks, and configuration management databases (CMDBs) Incident Management Scale automated configuration across platforms and tools Ensure reliable change with intelligent workflow branching Change and Configuration Management Integration for some System Center Products to be released in 2010

8. 8 Data Center Automation Use Cases Virtual Life Cycle Management User & Service Provisioning Closed Loop Compliance Data Refresh/Publication Infrastructure Remediation RBA – Task Automation Server Maintenance OS Maintenance File System Maintenance Database Maintenance Service Maintenance Backup/Recovery Maintenance

9. 9 Processes and IT Silos Event Mgmt Service Desk Asset/CMDB Configuration Virtual Security Storage Server Network Triage & diagnose Integrate service desks with data center tools Update CI and assets systems Coordinate audit, compliance and change Orchestrate lifecycle management Patch, user on-boarding, password reset Provision, verify, manage & retire IT Silos Silo Processes Change & Compliance Provisioning Virtual Service Management Cloud Computing Incident Response Monitor Service request Stop VM Update request Update request Update & close request Clone new VM Update properties Remove from Ops Manager Test VMDeploy Applications Verify Application Add to Ops Manager Create CI Retire CI Create incident Detach Storage Detach Network Adapter

10. 10 Incident Triage Process - Manual Monitoring Configuration Management Service Desk 1 Test & Diagnostics Infrastructure Service Desk 2

11. 11 Incident Triage Process with Automation Service Desk 2 Monitoring Workflow + Data Bus New Event Details Verify Fault Run DiagnosticCI & Related Service Data Diagnostic Results CI & Effected Service Data SD1 Incident ID Verification Result SD1 Incident Details SD2 Incident ID SD1 Incident ID SD2 Incident ID Service Desk 1 Lookup CI Event Details Fault Verification Diagnostic Results Test & Diagnostics Infrastructure Configuration Management

12. 12 Integration Packs Integration Packs Process Catalogs Automation Platform Action Servers Data Store (Run processes) GUI (Store process logic)(Design, manage, report) Workflow Designer Operator’s Console The Opalis Components Opalis Integration Server

13. Microsoft Active DirectoryHP Operations for UNIX Microsoft Systems Management Server HP Operations Windows Microsoft Operations ManagerHP Operations Solaris Microsoft Configuration Manager**HP Network Node Manager Microsoft Virtual Machine Manager** HP Service Desk Microsoft Data Protection Manager** HP Service Manager Microsoft Service Manager** HP Asset Manager BMC Atrium CMDBHP iLO 2 BMC Remedy AR SystemFTP BMC Event ManagerSymantec VERITAS NetBackup BMC PatrolIBM Tivoli Enterprise Console BMC BladeLogic Operations ManagerIBM Tivoli Netcool/Omnibus CA AutoSysIBM Tivoli Storage Manager CA eHealthEMC Smarts InCharge CA Service DeskVMware VI / vSphere CA SPECTRUMUNIX Integration CA Unicenter NSM **Roadmap 2010 Opalis Integration Packs

14. 14 Why Opalis? Multi-vendor integration, no rip & replace or vendor lock-in Pre-built activities & workflow processes to speed time to value Publish and subscribe data bus to share data and initiate tasks within the silos Configuration of workflows is done without coding or scripting Intelligent workflows with rule-based branching

15. 15 Identifying Opportunities Alignment with ITIL/MOF, best practice initiatives High number of manual processes undocumented inconsistent error prone slow Processes are complex and require extensive interaction with other software Maintenance of scripts is a burden

16. 16 Which Verticals Are Using Opalis Today Government/Military Education Telecom High Tech Manufacturing Finance/Banking Insurance Global Solution Providers

17. 17 OPALIS RESOURCES

18. 18 Related Content MGT302 - Opalis IT Process Automation: Introduction &Technical Overview MGT200 – System Center Roadmap and Strategy MGT201 – Don’t Waste a Crisis VOC301 - Enterprise Service Level Monitoring at Queensland Department Communities

19. © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.