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April 29 - May 1, 2015 United Way of Greater Houston 2-1-1 and Care For Elders Access Network
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Community and Home-based Solutions for All Ages The Access Network: United Way of Greater Houston 2-1-1 and Care For Elders
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Identifying the Community Need Data Community Conversations
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Pulling Together Stakeholders Initial Resources Finding the People Common Goal / Purpose Breaking Down Organizational Silos and Mentality
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The Start Ideals: The Network designs the system together One phone number for everybody Standards for case management + quality across programs Ongoing training, support, resources, etc.
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Types of Partners Language / Cultural Competency Disease Modality Geographic Reach LGBT
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Service Additions Over Time Mental Health Fall Prevention Financial Security Goal: Equip Case Managers with additional “tools” for their toolkit to provide bundled services as needed to clients.
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Leveraging Community Resources The Access Network has an unmet needs fund called the Flexible Funding Pool of between $60,000 and $100,000 (capital) each year. This allows community resources to be leveraged 2:1 or 3:1.
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Results 2-1-1 in 2014: 940,000 calls 91,000 from seniors Projects up to 180,000 by 2020
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Results Since July 2009… 434,000 calls from older adults Senior Specialist in-depth assessment with 8,231 clients In-home, long-term Case Management with 1,258 clients 12 Provider Partners 20+ Community Resource Partners
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Lessons Learned 1.Who is already invested in doing the work? Start there. 2.Create the vision together AND standards of care – hold each other accountable. 3.Everyone brings resources to the table (mostly sweat equity). 4.Money gets it started, but money alone won’t keep it going. 5.Add to the work in a way that is responsive to stakeholders and the community. 6.Ongoing meetings for training, support, and just being together. 7.Two most important budget items: unmet needs fund (for clients) and food budget (for meetings).
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Questions David Jobe, LMSW, CIRS Director, Information & Referral United Way of Greater Houston Joshua Reynolds, MSW, MBA Director, Care for Elders United Way of Greater Houston
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