1. Wallace Company, Inc.
Chapter 6 Quality - Wallace Company

2. Wallace Company Family-owned business based in Houston since 1942
Distributes pipes, valves, fittings, and specialty products to the refining, chemical, and petrochemical industries.
280 employees
9 branch offices throughout Texas and Louisiana
Annual sales $100 million

3. History Early 1980s there was a bust in the Gulf Coast
New construction, a majority of their business, halted.
Wallace had $44 million inventory and no market
Celanese, a major customer, said commit to TQM or cease to be a supplier

4. Baldridge Criteria
Early 1989, two executives learned of the Baldridge Award
Decided to use the Baldridge Criteria as a road map for quality.
Initial internal scoring was 210 out of 1000 points.
Submitted application for Baldridge Award in 1990.

5. Results Baldrige Award 1990 1989 All-time record on a Monsanto audit
Lubrizol’s top-rated supplier (performance rating greater than 98%)
Top performing supplier for Dow Chemical Freeport USA
First distributor and supply partner to Brown & Root Braun and Bechtel, Inc.