1. Copyright © Wondershare Software MONTHLY REPORT IT DIVISION 30 July 2010

2. Copyright © Wondershare Software CONTENT Activities of System Support Dept Data Center MA in N’orch building. PC Maintenance. PBX Maintenance. New SC Office in Norch Hai Phong Project. Hanoi Office Moving.

3. Copyright © Wondershare Software CONTENT Activities of System Development Dept Break-month calculation improvement. ID payment and bank transfer. Employee case check function when surrenders. Sell product in suburban. Function change collector’s number. Printing endorsement improvement. Call center assignment automatically. Update a new version of CFS. Plan for Next Month

4. Copyright © Wondershare Software ACTIVITIES OF SYSTEM SUPPORT DEPT

5. Copyright © Wondershare Software ACTIVITIES OF SYSTEM SUPPORT DEPT Data Center MA routine: Clean and test the EMS system. Clean the pipe of Chiller Machine on top floor. Clean and test the Fire Alarm system. Sign the new Data Center MA. Repair the power switch devices in our Data center room. Data Center MA in N’orch Building

6. Copyright © Wondershare Software Repair the Power Switch Devices

7. Copyright © Wondershare Software Maintain the Server P690. Change the new Network Card Adapter on LPAR cxlvnp01 for WAS failure. Change the new cable connect directly from LPAR cxlvnp01 of TSM backup to Network Device (because the jumper cable is broken) ACTIVITIES OF SYSTEM SUPPORT DEPT Data Center MA in N’orch Building(cont)

8. Copyright © Wondershare Software Change the new network card PCI Adapter Cassette Ethernet PCI Adapter

9. Copyright © Wondershare Software Change the jump cable by directly cable Before After

10. Copyright © Wondershare Software Policy and Invoice printing: 776 Policies, 1522 Invoices. ACTIVITIES OF SYSTEM SUPPORT DEPT Data Center MA in N’orch Building(cont)

11. Copyright © Wondershare Software Support to export the recording files of PBX system as POS Dept request. Set up the recording system to record the conversation of all SC call out. Support POS Dept survey and buy 1 Printer with A3 printing size. Setup new Modem ADSL in BinhThanh Agency Office. ACTIVITIES OF SYSTEM SUPPORT DEPT PC Maintenance

12. Copyright © Wondershare Software PBX MA routine in N’orch, TWC, Hanoi and Danang Office. Deleted some unused telephone numbers in N’orch PBX system. ACTIVITIES OF SYSTEM SUPPORT DEPT PBX MA

13. Copyright © Wondershare Software ACTIVITIES OF SYSTEM SUPPORT DEPT New SC Office in N’orch. Support to move SC to 9F in TWC. Setup temporary network and telephone and move Agency from TWC to 8F N’orch. Design the network and telephone ports diagram of new SC Office in N’orch building send to decoration company.

14. Copyright © Wondershare Software Finish Approval report for PCs, Printers, Barcode readers and UPS. Finish Approval report for Network Devices. Co-worker with GA to design a small Data center room. ACTIVITIES OF SYSTEM SUPPORT DEPT Hai Phong Project

15. Copyright © Wondershare Software Finish the contract and appendix with suppliers about relocation Office. Design the network and telephone numbers diagrams for new office. Co-work with supplier following the schedule to move this Office. ACTIVITIES OF SYSTEM SUPPORT DEPT Hanoi Office Moving

16. Copyright © Wondershare Software Telephone numbers diagram 1F

17. Copyright © Wondershare Software Telephone numbers diagram 6F

18. Copyright © Wondershare Software Telephone numbers diagram 8F

19. Copyright © Wondershare Software A CTIVITIES OF SYSTEM DEVELOPMENT DEPT

20. Copyright © Wondershare Software ACTIVITIES OF SYSTEM Development DEPT Modify the program of maintaining break-month calculation. So that we can implement into processing office staff salary. HR doesn’t have to do it manually for those who come to Cathay or resign in middle of month. Break-month calculation improvement

21. Copyright © Wondershare Software ACTIVITIES OF SYSTEM Development DEPT All payment functions are supported by ID payment and bank transfer: Reject insurance Claim, Policy loan Surrender Not taken Changing main product, rider Changing occupation, personal data ID payment and bank transfer

22. Copyright © Wondershare Software ACTIVITIES OF SYSTEM Development DEPT When customer surrenders, this function will check the policy is employee case or not. If this policy is employee case, system will show the message to remind user. Employee case check function when surrenders

23. Copyright © Wondershare Software Employ case check function when surrenders

24. Copyright © Wondershare Software Employ case check function when surrenders

25. Copyright © Wondershare Software Employ case check function when surrenders

26. Copyright © Wondershare Software ACTIVITIES OF SYSTEM Development DEPT Following the decision of Policy Admin that is sell product in suburban. The suburban case follow some condition below must be able to sell : Payment mode is yearly. The first payment is over 5 million Sell product in suburban

27. Copyright © Wondershare Software Sell product in suburban

28. Copyright © Wondershare Software ACTIVITIES OF SYSTEM Development DEPT Customer may want to change collector or the collector resign. We develop a function to maintain the collector’s number, so CS can use this function to modify the policy collector. Function change collector’s number

29. Copyright © Wondershare Software Function change collector’s number

30. Copyright © Wondershare Software Function change collector’s number

31. Copyright © Wondershare Software Function change collector’s number

32. Copyright © Wondershare Software Function change collector’s number

33. Copyright © Wondershare Software ACTIVITIES OF SYSTEM Development DEPT Endorsement is used to attach into insurance policy after processing “Policy owner service” in order to comment this policy has already been changed successfully. The Endorsement printing function has some improvement: Printing endorsement improvement

34. Copyright © Wondershare Software Printing endorsement improvement Generate printing date after print out Two additional searching methods – search all, not printed

35. Copyright © Wondershare Software Printing endorsement improvement Ascending and Descending column sorting – sort column by single click the table header Paging the result into smaller page

36. Copyright © Wondershare Software ACTIVITIES OF SYSTEM Development DEPT Edit the call center data’s assignment in system. The confirmation call will be transfer to CS. Call center assignment automatically

37. Copyright © Wondershare Software ACTIVITIES OF SYSTEM Development DEPT Update some words and add two fields: Address Telephone number Import a new version of CFS

38. Copyright © Wondershare Software Update a new version of CFS Old version New version

39. Copyright © Wondershare Software PLAN FOR NEXT MONTH Data Center Maintenance. Continue to develop BCS, B2E and B2C systems. Improve the quality of ITG by setup QoS Improve the Email system.

40. Copyright © Wondershare Software