2. Introduction Cannon Overview Our Service Ordering Methods Customer Service Logistics and Distribution Account Management Case Study Our Promise Price Commitment Service Level Agreement The Environment People and Culture Our Vision

3. Cannon Overview One Complete Solution 5 Cannon Divisions Over 50 years trading New brand

4. Tel, Fax, Email and Post Dedicated Customer Service Team 3 Day Delivery on all Catalogue items Personalised Order Form Flexible invoicing Our Service Ordering Methods

5. 4 Bases – Harlow, Birmingham, Glasgow & Mansfield 3 Teams – Order Input – Outbound Query Team – Inbound Query Team 20 x Customer Service Operators Nationally Objective – TO DELIGHT OUR CUSTOMERS FIRST CALL AND EVERY CALL Our Service Customer Service

6. Our Service Logistics and Distribution 6 Distribution Centres Harlow Exeter Birmingham Manchester Mansfield Glasgow 3 Day Delivery Our Own Fleet and uniformed drivers

7. Jenny Foster (07768 775272) Flexible approach to suit Customer requirements Pricing – competitive for each Customer Quarterly Reviews and/or regular held meetings Management Information Our Service Account Management

8. 11 Sites Full Site Survey’s Carried Out Full Proposal Submitted Reduce Cost ! Full Training – On Site New Modern Dispensing Systems Full Management Information – Recommendations Full H & S – For Example COSHH Data Case Study – Barnsley Leisure

9. What did this mean to Barnsley Premier Leisure? Consolidation of Range Chemical & Paper New Modern Dispensing Equipment Enhancing the Washroom and Changing Room Environment Managed Reporting Identification of Costs and Savings Full Training Ensuring that all consumables were used in full with no wastage A TAILORED SOLUTION TO SUIT EVERY CUSTOMER

10. Our Promise Price Commitment Core Price List – one standard list for all Companies Each Company’s regular used items will be on the Core List Managed to ensure each Company is getting the best price One off prices will be provided Average Basket Value – Cannon will beat the competition on any given order

11. Our Promise Service Level Agreement 3 Day delivery on all Catalogue items In case of a back order the Customer will be contacted and alternative product will be offered Special Products can be sourced to suit customer requirements. Specials delivery time is 7-10 days. Arrangements can be made to stock specific lines

12. Our Promise The Environment 5 Broad Objectives  To deal effectively with environmental impacts resulting from an emergency situation  To promote the use of energy efficient systems in our building  To minimise waste from our operations and where ever possible purchase from our suppliers who share our concerns  To develop products that are subject to environmental review  To communicate our progress to employees, run training programmes including environmental awareness and to encourage new ideas

13. Our Promise The Environment Customer Relations – supporting organisations that promote environmental protection Bag & Bin it Campaign Green Business Park initiatives The BBC Big Bin Day 14001 accredited

14. Our Promise People and Culture Exceeding the expectations of our customers, staff and suppliers Cannon promote an honest, flexible, efficient and pro-active working environment. A Learning Organisation Investors in people accredited

15. Our Vision To Be The Number 1 Supplier in the UK for Washroom and Janitorial Management! Organic Growth of 15% Year on Year Achieving £250 Million by 2010 Cannon Consumables Division - £60 Million

16. Want Quality Support & Service? Want Widest Product Selection? Want Keenest Prices? Want Maximum Flexibility? Want One Complete Solution? There is only one choice: “The Winning Team” Conclusion