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Heywood Integrated Care Organisation (HICO) Demonstration Site Update 15 th December 2010 Dr Michael Taylor, York House Surgery, Heywood, OL10 4NN Email: michael.taylor3@nhs.net
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Heywood Integrated Care Organisation The Glass That is Half Empty
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Heywood Integrated Care Organisation Introduction: Aims Clarify wellbeing services Increase public awareness Facilitate easier access Help the work vulnerable Maximise self care Guide people to appropriate support
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Heywood Integrated Care Organisation Introduction: Objectives 1 Use population approach Improve physical care of those with wellbeing issues Improve liaison between GP and PCMHT Reduce stigma
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Heywood Integrated Care Organisation The Population as a Patient
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Heywood Integrated Care Organisation Introduction: Objectives 2 Reduce frequent attenders Reduce frequent flyers Sign post to wellbeing services
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Heywood Integrated Care Organisation Complete de-stigmatisation Paperless referrals Short waiting times Seamless care achieved! No, really!! Attendance rates of 82% Simple feedback loop to adjust the volume of referrals. Process Outcomes
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Heywood Integrated Care Organisation Methodology: Organisational diagram Senior Commissioning Team NHS HMR Mental Health Commissioning Team HICO Stakeholder GroupHICO Mobilisation Team
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Heywood Integrated Care Organisation Methodology: Team Two Heywood GPs A Project Manager, Public Health, (Chair) An Operational Manager, PCMHT A Graduate Mental Health Worker A Practice Manager A Senior Commissioner, Rochdale MBC A Lead Commissioner, NHS HMR
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Heywood Integrated Care Organisation Methodology: PDSA
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Heywood Integrated Care Organisation Methodology: Questionnaires Warwick-Edinburgh Mental Wellbeing Scale (WEMWBS) Patient Health Questionnaire 9 (PHQ9) General Anxiety Disorder Assessment (GAD 7)
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Heywood Integrated Care Organisation Mental health workerNil Wellbeing worker1/3 Medication1/3 Watch and wait1/3 Patient choice of treatment
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Heywood Integrated Care Organisation Evaluation: Problems Rochdale MBC support difficulties. Cultural differences especially PCMHT and GP. Wellbeing Worker overwhelmed. Scarcity of Wellbeing Worker. WEMWBS completion difficulties in waiting room.
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Heywood Integrated Care Organisation Evaluation: Lessons Learned Wellbeing is not stigmatised. GP practices are suitable environments for wellbeing workers. Wellbeing leaves responsibility with the citizen. A better, quicker, cheaper service is realistically achievable. Roll-out is easy.
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Heywood Integrated Care Organisation Evaluation: PCMH perspective 60% of patients referred complex. WW reported being overwhelmed. WW compared and contrasted the cultures. Better liaison with the GP practice about patient population was a learning outcome. Invaluable learning experience.
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Heywood Integrated Care Organisation Evaluation: Academic 1 Services provided are seen as positive alternatives. Access to psychology via Wellbeing Worker is more acceptable. Relational and cultural tensions were addressed. Understanding was improved. Increased awareness of wellbeing services.
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Heywood Integrated Care Organisation Speed-dating event was innovative and cost effective. Regular PDSA meetings were challenging and important. The WW role should be reviewed. WW’s should be more involved with the GP practice. GPs to realise to abilities and limitations of the WW. Evaluation Academic 2
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Heywood Integrated Care Organisation Conclusion: Patient perspective No stigma Full consultation Choice Quick help Local help Place of comfort Seamless care (“no glitches”)
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Heywood Integrated Care Organisation Conclusion: Practice Perspective In house Need to understand the WW Need for signposting Reduced DNAs Prioritisation of work-vulnerable of great help
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Heywood Integrated Care Organisation Conclusion: PCMH perspective Location crucial More capacity needed Different solutions for different practices Incorporation of learning into IAPT
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Heywood Integrated Care Organisation Conclusions: L.A. Perspective Can include greater numbers of citizens. Responsibility for self-improvement. Builds up community assets. One stop health and social care in citizens interest. Demonstrates benefit of joint commissioning.
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Heywood Integrated Care Organisation Conclusions: NHS Perspective Better, quicker, potentially cheaper. Transformation not additional. Different ‘populations’ may have different needs. Uses assets as well as services. May reduce secondary care demand.
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Heywood Integrated Care Organisation Next Steps: Five Ways to Wellbeing website. Supporting community assets. Commissioning in-house services. Incorporating wellbeing into IAPT.
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York House Surgery Website: www.5w2w.org
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Heywood Integrated Care Organisation HICO Outcomes Wellbeing score 39.6 Regional average 55.5 Wellbeing not stigmatised Seamless care Opportunity to be better, quicker, cheaper
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Heywood Integrated Care Organisation Relationship between WEMWBS scores and PHQ-9 scores
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Heywood Integrated Care Organisation What WEMWBS Scores Mean 60-70Life treats you well 50-60No big worries 40-50Life has its ups and downs 30-40Life can be a worry 20-30Life’s a big hassle 14-20If you are not already in treatment see your GP now
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Heywood Integrated Care Organisation Focus of treatment Focus of recovery The Glass That is Half Full Disorders of mood Wellbeing
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Heywood Integrated Care Organisation (HICO) Dr Michael Taylor, York House Surgery, Heywood, OL10 4NN Email: michael.taylor3@nhs.net Demonstration Site Update 15 th December 2010
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