1. GETTING THE MOST OUT OF COMMUNICATION TECHNOLOGIES SAM PARKER DIVISION OF STUDENT LEARNING

2. Tools to be covered  Microsoft Office Communicator  Interaction Client  Twitter  Yammer  Bridgit  Group email accounts  NORFOLK for Admin

3. Key Benefits  Quickly message colleagues without email.  Share your screen with anyone connected with communicator  Lookup status of any staff member using communicator and when they are due out of their meeting. install software on your desktop Microsoft Office Communicator Accessed by

4. Advanced features  Send large files quickly via simply drag and drop.  Check someones email address, phone number and username.  Convene quick discussions for a decision  You can save conversations in outlook options.  Remote control of a computer after sharing is established. Microsoft Office Communicator

5. Advanced features  Communicator can be accessed from anywhere by going to this address. https://cwa.csu.edu.au  You can reply to an email through communicator. The title of the email will be the title of the communicator. Microsoft Office Communicator

6. Key Benefits  Allows for setting status of your phone i.e on holiday, without using phone menus i.e. Is quicker  Allows you to dial from your computer.  Allows for the searching of whether someone is on the phone install software on your desktop if your department has purchase a licence. Interaction Client Accessed by

7.  You can be notified when someone is off the phone by right clicking on their name in a search and “camping”  You can see who is in a conference call without doing a rollcall. Just open conference in a conference call. Interaction Client Advanced features

8. Bridgit  Can be used with anyone outside CSU such as students and staff  Allows remote control of a computer if setup.  Can be used on Mac and Windows and ipad  Chat can occur through the tool http://bridgit.csu.edu.au Key Benefits Accessed by

9. Twitter  Connect with colleagues from other institutions in your area of work.  Easily communicate on a certain topic using hashtags.  Quickly review new trends in your areas of interest.  Great to document conferences by those that attend (just share hashtag at the opening) some subjects use it to track discussions. i.e. #adminfocus https://twitter.com/signup Key Benefits Accessed by

10. Yammer  A private social network for the university  Ability to quickly form groups and ask questions  Gauge responses through polls. Yammer.com Key Benefits Accessed by

11. Yammer  The various apps for yammer are a good way to connect in different ways. i.e. ipad and smartphone apps  Yammer has a range of additional features to explore under app directory in right hand of yammer  If you have connected a twitter account you can post to yammer by including the hashtag #yam Advanced features

12. Interact 2  Organisations can provide a platform similar to interact1 project sites but with many more tools and freedom of setup.  Allows for complex discussion threads, file sharing and tools such as wikis. Interact2.csu.edu.au Key Benefits Accessed by

13. Group email accounts  Email accounts can help pool requests and allow for coverage key functional areas by any staff present.  One place for all correspondence.  Easy to tell if someone has read request instead of just a CC’ed email  Folders can help manage certain job types DIT Request just include all staff that require access. Key Benefits Accessed by

14. Group email accounts  You can set rules on an email account such as out of office and auto forwarding. Especially useful for accounts that aren’t regularly emailed. This is available from the mail program in windows just create a new account for the email account required.  You can access an email account through the web via https://weboutlook.csu.edu.au/owa/youremailac countaddress Advanced features

15. Other Nifty Tricks  Meetings that are completely optional and to many, many people are best sent via an ics file attachment.  Simply open a meeting and the top left button and save as ics. Then attach ics file to email.  Respondents then open attachment and click accept. You are then informed and they have the meeting enter their calendar.  If you publish email addresses on a website use a mailto link to set your desired subject. So you can then filter and know they have used your link.  Mailto links are easily created with NORFOLK for Admin under email templates.

16. NORFOLK Admin  A tool to allow you to store any reusable content in word and share this with colleagues.  Insert the stored content into any open document.  Content can be anything possible in word. A form, some text or an image for example.  Email templates that allow you to get much more features than with a traditional mail merge.

17. Questions?