1. Sirma Business Consulting (SBC) Sirma Business Consulting (SBC) Business Process Reengineering in response to technology Sofia, April 2013

2. © 2013 SBC – All rights reserved Why we are focus on BPR “today” 2013-2015 “Traditional BPR attempted to impose end-to-end processes across entire organizations. These did not always achieve data consistency, and had the disadvantage of limiting agility, both at organizational level and within individual business units and functions. BPR 2.0 resolves the tension between consistency and agility.” “Static business models are no longer able to keep pace with such dynamic change and this is why banks need to be more agile.” “Process reengineering will be the top investment prospect for banks in 2013”

3. BPR - BPR - Business process re-engineering © 2013 SBC – All rights reserved Improve the way it does business; Produce products and services more efficiently; Increase profits, Efficiency, Productivity. Information Technology plays a major role in Business Process Reengineering as it provides office automation, it allows the business to be conducted in different locations, provides flexibility in manufacturing, permits quicker delivery to customers and supports rapid and paperless transactions.

4. © 2013 SBC – All rights reserved BPR impact in organization

5. BPR identified several so called disruptive technologies that were supposed to challenge traditional wisdom about how work should be performed. Shared databases, making information available at many places; Expert systems, allowing generalists to perform specialist tasks; Telecommunication networks, allowing organizations to be centralized and decentralized at the same time; Decision-support tools, allowing decision-making to be a part of everybody's job; Wireless communication, allowing field personal to work office independent; Interactive videodisk, to get in immediate contact with potential buyers; Automatic identification and interactive help, allowing things to tell where they are, instead of requiring to be found; High performance computing, allowing on-the-fly planning; © 2013 SBC – All rights reserved Change “traditional” business process wisdom

6. SBC focus on your business needs, which allows us to offer: Consulting, technology and outsourcing – our disciplines Consulting Services Transformation Consulting Business Technology Operations Technology Services Process Consulting Customer Relationship Management/ Sells Supply Chain Management Front office / Back office Application Consulting Extended Enterprise Application Architecture Services Systems Architecture Solution Design System Integration Application Packages Development & Integration Services Data & Content Services Infrastructure Services Systems Engineering Security Outsourcing Services Infrastructure Management Desktop & Distributed Services Data Center Services Application Management Support & Fix Proactive Maintenance and Optimisation Business Process Management Corporate banking Retail and private banking Finance and Accounting Service Desk and Service Management as standardized user interface!!! © 2013 SBC – All rights reserved

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