1. © 2007, Jody Crane, MD, MBA 1 Introduction to the Advanced ED Operations 5-Day Course Jody Crane, MD, MBA jcranemd@gmail.com Chuck Noon, PhD cnoon@utk.edu

2. © 2007, Jody Crane, MD, MBA 2

3. ER Visits at Record Highs © 2007, Jody Crane, MD, MBA 3

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11. © 2007, Jody Crane, MD, MBA 11 Can this Happen In Your ED?

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15. © 2007, Jody Crane, MD, MBA 15

16. © 2007, Jody Crane, MD, MBA 16

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18. Man Dies After 16 Hours in ER Waiting Room © 2007, Jody Crane, MD, MBA 18

19. © 2007, Jody Crane, MD, MBA 19

20. © 2007, Jody Crane, MD, MBA 20

21. A Few of the Challenges We Face… © 2007, Jody Crane, MD, MBA 21