1. Blekinge Institute of Technology School of Engineering Sweden www.bth.se/eng School of Computing, BTH Karlskrona Quality of Experience (QoE) and Quality of Service (QoS) in eHealth Muhammad Ullah

2. Blekinge Institute of Technology School of Engineering Sweden www.bth.se/eng Muhammad Ullah PhD Fall 2010-Date Communication and Computer Systems (CCS) Research Laboratory, Blekinge Institute of Technology (BTH), Karlskrona, Sweden Advisors: Prof. Markus Fiedler (BTH) Dr. Katarzyna Wac (University of Geneva) MSc Computer Science 2007-2009 Blekinge Institute of Technology (BTH), Karlskrona, Sweden BCS (Hons) BS Computer Science 2002-2005 Department of Computer Science, University of Peshawar, N.W.F.P Pakistan Background & Education

3. Blekinge Institute of Technology School of Engineering Sweden www.bth.se/eng RESEARCH INTEREST My research interest includes the “Quality of Experience (QoE)” and “Quality of Service (QoS)” Issues in electronic healthcare practices. E-HEALTH is defined as: Application of the Internet and other related technologies in the healthcare industry to improve the access, efficiency, effectiveness and quality of clinical and business processes utilized by healthcare organizations, practitioners, patients and consumers to - Improve the health status of patients. o Electronic Healthcare Care Service and Applications o eHealth, Telemedicine, Telehealth and Mobile Health (mHealth)

4. Blekinge Institute of Technology School of Engineering Sweden www.bth.se/eng eHealth Service and the Challenging domains o Broader and ever-growing service domain (Medical applications and Non-medical applications) o Geographical Locations o Nature of Application o Criticality of the Application o Use of Multiple Networks o Delivered Vs Perceived Quality o How to Identify the Expected level of Quality?

5. Common Dimensions of e-Health Services o Clinical Applications o Diagnostic o Non- diagnostic o Non-clinical App o Indoor o Hospital o Primary care o Moving Ambulance o Outdoor o Fixed Networks o ATM o Satellite o 3G & 4G o Video conferencing o Audio o Images o Text & SMS o Email

6. Blekinge Institute of Technology School of Engineering Sweden www.bth.se/eng eHealth Services and Applications Therefore, we need to see how to clearly understand the requirements of different applications, services in different network infrastructure, environmental settings and also to consider the nature of the data that is going to be delivered. Here we can see some commonalities in different versions of electronic healthcare which are; o Application Purpose o Communication Infrastructure o Environmental Setting o Delivery Options o Context of Use o.

7. Blekinge Institute of Technology School of Engineering Sweden www.bth.se/eng eHealth & QoE

8. Blekinge Institute of Technology School of Engineering Sweden www.bth.se/eng QoE Challenges Based on QoS [01]

9. Blekinge Institute of Technology School of Engineering Sweden www.bth.se/eng Research Challenges  Identification of Clinically acceptable thresholds for delivered QoS; the existing traffic classes might not be enough  Methodology; To correlate a level of QoS to end user’s perceptions (QoE) is needed and identify user acceptable level  Identification and opting an appropriate end-to-end communication system for the intended service  Multiplex transmission of multiple data types; considering their priorities  Interoperability issues . And so on…

10. Blekinge Institute of Technology School of Engineering Sweden www.bth.se/eng THANKS & QUESTIONS! References: M. Ullah, M. Fiedler and K. Wac, ”On the Ambiguity of Quality of Service and Quality of Experience Requirements for eHealth Services” Conference proceeding: 6th International Symposium on Medical Information and Communication Technology (ISMICT), San Diego, California, March, 2012. (accepted and to be presented)