1. Destination Marketing Strategies John Swarbrooke 11th ICCRM Seville, Spain 7-9 July 2005 www.iccaworld.com

2. 11th ICCRM, Seville, 2005 Index 1The Changing World of Destination Marketing 2The Internet and Destination Marketing 3Destination Advertising 4Destination Marketing and Fashionable Marketing Terms 5Partnerships and Destination Marketing 6Marketing Research 7 Customers and Consumers 8 The Future of Destination Marketing

3. 11th ICCRM, Seville, 2005 1.The Changing World of Destination Marketing How has the marketing of your destination changed in recent years? –Why has it changed? How have buyers and the market changed, if at all, in the last 5 years?

4. 11th ICCRM, Seville, 2005 The Changing World of Destination Marketing Do exhibitions still work as a promotional tool? Is face to face selling still the key? Let's look at the changing nature of the Marketing Mix in Destination Marketing

5. 11th ICCRM, Seville, 2005 2.The Internet and Destination Marketing The 'Internet Revolution' – what does it mean for MICE destinations? What makes the difference between a good website and a poor one? Let's look at one or two at random........ What do you think? How could they be improved?

6. 11th ICCRM, Seville, 2005 The Internet and Destination Marketing Key Points: –search engine exposure –links from the destination page –online reservation facility where appropriate –speed of follow-up to enquiries –user friendly –constantly updated –reliability –lively with use of multi-media i.e moving images and sound –controlled by MICE professionals not technical people

7. 11th ICCRM, Seville, 2005 3.Destination Advertising Destination Advertising Campaigns: do they have a role to play any more? What makes a good destination advertisement? Look at this random selection of advertisements..... –Who are they aimed at? –What is the message? –How could they be improved?

8. 11th ICCRM, Seville, 2005 4.Destination Marketing and Fashionable Marketing Terms What do the following terms mean in reality for the marketing of MICE destinations: –Branding? –Brand loyalty reward programmes? –Relationship marketing and direct marketing?

9. 11th ICCRM, Seville, 2005 5.Partnerships and Destination Marketing Is the concept of partnership important in destination marketing in general, and in the marketing of your destination? If so, what types of partnership[s] do you have in your destination? Who are the partners and who are missing from the partnership? Is it a 'real' partnership? Do you co-operate with other destinations?

10. 11th ICCRM, Seville, 2005 6.Marketing Research Is it important to use marketing research to underpin destination marketing strategies? What research underpinned your current strategy? How long ago was the research carried out? Do you do continuous research?

11. 11th ICCRM, Seville, 2005 Marketing Research Do you research: –the views of non-users? –the satisfaction levels of existing users? –perceptions of your destinations? –national and cultural differences in the market? –trends in consumer behaviour and the market? –the effectiveness of your marketing activities? –your competitors?

12. 11th ICCRM, Seville, 2005 7.Customers and Consumers Do you research the views of the Customers or the Consumers or both? Who are your customers and consumers? Which are the most important?

13. 11th ICCRM, Seville, 2005 8.The Future of Destination Marketing Key Points about the future of the market: –terrorist threats and their impact –globalisation of the market –growing competition and the search for competitive advantage –the concept of Corporate Social Responsibility

14. 11th ICCRM, Seville, 2005 The Future of Destination Marketing How do you think MICE destination marketing will change over the next ten years? And finally...............................