1. Revenue On-Line Service

2. REVENUE ON-LINE SERVICE JOHN LEAMY ROS Strategy Manager SEÁN LEAKE ROS Team KEVIN MULKERRINS ROS Team

3. IRELAND Land area <0.75% size of U.S. Population < 4 million Revenue Commissioners = IRS Taxes  Sales, Payroll, Income, Corporation  Capital Gains, Excise, Capital Taxes Yield in 1999$26,758m.

4. DEVELOPING ON-LINE SERVICES Phase 1 - September  Value Added Tax (VAT) return - Sales Tax  Employee withholding tax monthly return  Employee cessation return  Statements of Account for both taxes Phase 2 - April 2001  Income Tax / Corporation Tax return  Employee withholding tax annual return  On-line access to information

5. IRISH EXPERIENCE Customer service International experience Internet security Compliance costs Marketing Legislation

6. BUSINESS DRIVERS Delivery of strategic objectives Benefits for the organisation  Savings  Release of resources  Improved service  Greater accuracy Overall IT strategy What additional services?

7. OTHER ISSUES Mainframe  Interfaces  Security Budget Design  Attractive and stable  Open  Scaleable  Facilitate speed of implementation

8. DRIVERS INTERNAL Revenue Statement of Strategy 1997 - 1999 “encourage electronic filing of returns and declarations and other electronic information exchange … keep pace with and lead developments to underpin the effectiveness of our customer service, accounting, audit and compliance programmes”

9. DRIVERS INTERNAL Senior level  Budget  External support  Internal support

10. DRIVERS - EXTERNAL “self-service over the Internet should be introduced by all Government Departments as a matter of urgency” Information Society Commission Government  Infrastructure  Legislation  eGovernment

11. ISSUES DURING DEVELOPMENT Impact on other parts of the organisation Integration of products  Public Key Infrastructure (PKI) application  Developed application

12. DEMONSTRATION OF ROS General features Sales Tax (VAT) return filer Tax practitioner filing employee withholding tax return on behalf of client Tax practitioner/business - control of access to ROS by staff

13. CONCLUSION Customer Service  Who are your customers  Customer needs  Additional services  Encourage use  Don’t restrict access Fundamental re-evaluation Vision

14. CONTACT DETAILS WWW.REVENUE.IE REVENUE ON-LINE SERVICE (ROS)  John Leamyjleamy@revenue.ie  Seán Leake sleake@revenue.ie  Kevin Mulkerrinskmulkerr@revenue.ie  Phone:+353+1+2090401