1. www.emPower3D.com.au Business Vendor IT Resources Company Stakeholder Process Contracts Maintenance Applications Infrastructure Business Stakeholder Expectations – The ICT Challenge 1

2. www.emPower3D.com.au The pace of change is accelerating In 1990 BMW had five distinct models. Today with their 1, 2, 3, 4, 5, 6, 7, Z, M and X series sedans, with hardtop and convertible variants they have over 60 distinct models. In today market place, the pace of new product development has reached unprecedented levels. The same story is happening across most consumer products. This has placed extraordinary pressure on the underlining technology that underpins everything from manufacturing, through distribution to the eventual retailing. This has placed even more pressure on ICT departments to ensure the technology keeps up with constant change in the Business. 2

3. www.emPower3D.com.au The Business expectations of ICT is growing The stay competitive the products are changing fast To stay relevant the marketing plans are changing fast The business is constantly transforming as it adapt to market trends and competitive pressures. This places significant demands on the underlining ICT to automate the new business processes. The expectation on ICT is that systems change as fast as the business is transforming in this competitive climate. 3

4. www.emPower3D.com.au Change in ICT is getting slower Often the applications and systems that underpin the business are large, complex and often fragile as a result of year of customisation and change. These systems tend to resist even minor change Due to the size of these system there are very few programmes that have a holistic view of functions Change needs to be sensitive to down stream integrated processes Even small changes need extensive regression testing As these systems grow the speed of change slows 4

5. www.emPower3D.com.au Inverse Relationship to Change The growth in the depth and breadth of products drive the need to grow the complexity of business processes The growing complexity in business processes drive complexity in the systems that automate the processes The growth in complexity of systems increases the time to makes each subsequent change. 5 Business Processes Time taken to change Systems SimpleComplex 1 Month -