1. Inspiring Leadership Communicating Effectively
With Mark O’Connor
Planet Training

2. Purpose Of Session
This session introduces the core skills that underpin effective communications. Learners will understand the communication process, recognise the barriers to effective communications and improve questioning and listening skills.

3. What Makes Our Behaviour?
Values & Beliefs
Attitudes
Behaviours

4. The Communication Process
Impact
Intention
Message
Feedback
All communication has a positive intention
The true meaning of the communication
is in the impact

5. Questioning Exercise
For the past 6 months, I have been waking up every Monday with a splitting headache. Why?

6. The Questioning Funnel
Who
What
Why
When
Where
How
Presuppositions V
Clean Questions
The correct information

7. Covey’s 5 Levels of Listening
Microsoft Engineering Excellence
Covey’s 5 Levels of Listening
Empathic
Attentive
Selective
Pretend
Ignore
Microsoft Confidential

8. Thank You For Your Time Today