1. UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014
UPIEAA Associate Professor Nestor O. Raneses
Director , Institute for Small Scale Industries
Affiliate Faculty on Total Quality Management
Technology Management Center
University of the Philippines Diliman
Assistant Vice President for Administration
University of the Philippines
Former Senior Director Quality Asia, AMIS Semiconductor
Global Manufacturing Quality Manager , ON Semiconductor

3. GREETINGS
Creating and Empowering Filipino Entrepreneurs Today & Tomorrow
National Institute for Innovation and Entrepreneurship

4. GREETINGS
ASEAN CENTER OF EXCELLENCE for SME DEVELOPMENT – PHL
Usaping Pangnegosyo, Ilaw, Salamin at Sandata ng Industryang Pilipino
UP ISSI P

5. AGENDA IMPLEMENTING ISO 9001 QUALITY OVERVIEW
QUALITY MANAGEMENT STANDARDS – WHAT & WHY
LEGAL BASIS FOR QMS
ISO QMS – WHAT IS IT ?
UNDERSTANDING ISO REQUIREMENTS
IMPLEMENTING ISO 9001
QUESTIONS AND ANSWERS
NEXT STEPS

6. CUSTOMER FOCUS DISCIPLINED PROCESSES CONTINUAL IMPROVEMENT MANAGING PROCESS CHANGE STRUCTURED PROBLEM SOLVING

7. THE NATURE OF QUALITY Continuous Improvement
Exceeding Customers’ and the Organisation’s Needs
DNA of an organization
Assuring Quality Systematically
Prevention Culture
Right First Time
Continuous Improvement

8. QUALITY TERMINOLOGY QUALITY CONTROL = CORRECTION
QUALITY ASSURANCE = PREVENTION
QUALITY MANAGEMENT = DESIGN CUSTOMER SATISFACTION AND CONTINUAL IMPROVEMENT

10. “Do the right things right the first time, every time.”
WHY TQM?
“Do the right things right the first time, every time.”
Total Quality Management

11. TQM
T = TIME
Q = QUALITY
M = MONEY

13. QUALITY Quickly Understand & Act On Losses Innovatively
Technical ( Theoretical )
Yield

14. TOTAL QUALITY
“ QUALITY is the transformation in the way we think and work together, in what we value and reward, and in the way we measure success. “
“All of us collaborate to design and operate a seamless value-adding system– all optimizing for a common purpose “

15. TOTAL QUALITY MODEL
TRANSFORMATIVE

16. Government Quality Management System Standards (GQMSS)

17. QMS LEGAL BASES REPUBLIC ACT NO. 9013 28 FEBRUARY 2001
“ AN ACT ESTABLISHING THE PHILIPPINE QUALITY AWARD IN ORDER TO ENCOURAGE ORGANIZATION IN BOTH PRIVATE AND PUBLIC SECTOR TO ATTAIN EXCELLENCE IN QUALITY IN THE PRODUCTION AND/OR DELIVERY OF THEIR GOODS AND SERVICE”

21. QMS LEGAL BASIS EXECUTIVE ORDER NO. 605
23 FEBRUARY 2007
“INSTITUTIONALIZING THE STRUCTURE,MECHANISMS AND STANDARDS TO IMPLEMENT THE GOVERNMENT QUALITY MANAGEMENT PROGRAM”

22. DBM CIRCULAR LETTER NO. 2008-8 23 OCTOBER 2008
QMS LEGAL BASIS
DBM CIRCULAR LETTER NO
23 OCTOBER 2008
NATIONAL GUIDELINES ON INTERNAL CONTROL SYSTEMS (NGICS)
CHAPTER 3, COMPONENTS OF INTERNAL CONTROL, SECTION 3.1 CONTROL ENVIRONMENT
QUALITY MANAGEMENT SYSTEM

23. QMS LEGAL BASIS DBM CIRCULAR LETTER NO. 2011-05
MAY 19,2011
“PHILIPPINE GOVERNMENT INTERNAL AUDIT (PGIAM) ”
Generic Module on Controls in QMS

24. GCG Circular No. 2013-02 April 29,2013 No
GCG Circular No April 29,2013 No. 6 letter e “ Government Quality Management System Standards (GQMSS) pursuant to E.O. No. 605 s. 2007

25. To be really efficient and effective, the organization should do actions systematically .
Nothing important is left out.
Everyone is clear about who is responsible for doing what, when, how, why and where.
Management system standards provide the organization with an international, state-of-the-art model to follow.
MANAGEMENT SYSTEMS

26. QUALITY MANAGEMENT SYSTEM – QMS
Defines the framework in establishing, monitoring and improving satisfaction of customer requirements in any organization
Directs and control an organization with regard to quality
Assesses if a process is working, if things are being done in the way they are supposed to be done

27. WHAT IS ISO QMS ?
An International Standard for Quality Management Systems
Covers the planning, the management and operation of any Organisation
Assures customers of your reliability and competence to deliver what you promise

28. WHY ISO QMS ?
International & expert consensus on state-of-the-art practices for quality management.
Common language for dealing with customers and suppliers worldwide in B2B.
Increase efficiency and effectiveness.
Model for continual improvement.

29. WHY ISO QMS ?
Model for satisfying customers and other stakeholders.
Build quality into products and services from design
Integrate with global economy.

30. Unifying base for industry sectors
WHY ISO9001 QMS ?
Sustainable business
Unifying base for industry sectors
Qualify suppliers for global supply chains
Technical support for regulations

31. WHAT ARE THE INTERNAL BENEFITS OF ISO QMS ?
Less Waste of Time and Effort
Improved Efficiency and Effectiveness
Fewer Complaints
Culture of Problem Prevention, Continuous Improvement
Culture of innovation and excellence
Focus on Customer Service and Organizational Results

32. EIGHT QUALITY MANAGEMENT PRINCIPLES
Customer Focus
Leadership
Involvement of People
Process Approach
System Approach to Management
Continual Improvement
Factual Approach to Decision Making
Mutually Beneficial Supplier Relationships

35. The ISO 9001:2008 certification signifies a global benchmark in customer satisfaction, product quality, and leads to significant reduction in defect levels.

36. GENERAL STEPS TO ISO 9000 CERTIFICATION
Initial Audit and Review
Management Commitment
Management Steering Group
Quality Training for all staff
Write Quality Manual
Map Core Processes
Train QMR and Auditors
Implement and Test
Internal Audits
Management Review
External Accreditation

37. ISO is a worldwide federation of national standards bodies
International Organization for Standardization

38. Adoption of a Quality Management is a strategic decision.

39. Process based Quality Management System Model
Continual Improvement of the quality management system C U S T O M E RS R E Q U I M N T S S A T I F C O N C U S T O M E RS
Management
Responsibility
Measurement,
Analysis &
Improvement
Resource
Management
Output
Input
Product
Realization
Product
Value-adding activities
Information flow

40. WITH WHO OUTPUT PROCESS HOW ISO TURTLE PROCESS DIAGRAM WITH WHAT INPUT
(Eqpt/Installations)
(Training, Knowledge, Skills)
REQUIREMENTS
REQUIREMENTS
INPUT
OUTPUT
What should we receive?
What should we deliver?
PROCESS
HOW MANY
HOW
(Performance Indicators)
(Instructions, procedures, methods
CONTINUAL IMPROVEMENT
OF THE QMS
CUSTOMER
SATISFACTION
Mgt. Responsibility
CUSTOMER
REQUIREMENTS
Resource
Mgt.
Measurement Analysis &
Improvement
Product
Realization
OUTPUT

41. DEVELOPING A QUALITY SYSTEM
VISION/ MISSION/COREVALUES / QUALITY POLICY STATEMENTS
Quality Policy
HOW POLICY IMPLEMENTED.
Quality Strategy
QP+QS +Quality System&Standards Are Applied.
Quality Manual
How Processes Which Affect Quality Are Carried Out.
Procedures
How Specific Jobs/Tasks Are Carried Out & Recorded
Work Instructions

42. DOCUMENTATION Written Policies, Process Maps and Training Documents
Standard Methods of Best Practice
Process Approach
Authorisation and Control
Evidence of Compliance

43. REASONS FOR DOCUMENTING PROCESSES
Defines clearly who are responsible
Assures work is done in a consistent way
Assures work is done to the same high standard
Useful for training new personnel

44. Plan Do Check Act Cycle “Plan” what you will Do
“Do” according to your Plan
“Check” to see if you did what you planned
“Act”, change or improve the part of your Plan or Do that did not give you the results you intended

45. KEY CONCEPT OF ISO 9001 QMS
“Say what you ,do and do what you say, show proof that you do it, and continuously improve “

46. Thank you for listening

48. ISO 9001:2015 Timeline + Transition period for certification
2013
2014
2015
May 2013 CD
(Committee Draft)
February 2014 DIS
(Draft International Standard)
February 2015 FDIS
(Final Draft International Standard)
September 2015 Published IS
(International Standard)
+ Transition period
for certification

49. QUICK RECAP
ISO stands for International Organization for Standardization .
ISO specifies requirements for total quality management system.
Eight principles underpin ISO9001 QMS.
ISO 9001 QMS comprises 5 major elements or clauses .
QMS is a strategic decision .

50. Thank you for listening and have great day .

51. UP STRATEGIC PLAN 2011-2017-PATH to GREATNESS
…… “ This University must seize the leadership in the making of a globally competitive Philippines.  But even more urgently, it should be focused on addressing those problems of the country that for decades have resisted solution.”

52. One University One UP
“The remaking of UP as a great university can only be achieved through our unified effort, and our individual and collective recognition that we are ONE UP.
We are One UP guided by One Charter, upholding the same tradition of honor and excellence. Moving UP toward greatness is possible through the unified effort of its students, faculty, researchers, administrative staff and alumni.
As UP students, we are here to learn not just the knowledge and skills in abundance in our classrooms, libraries and laboratories, but also the life-lessons of our communities, our nation, and the world.
As UP faculty, we are here to teach, and do meaningful research and extension work.
As UP researcher and administrative staff, we are here to perform our duties with integrity and selflessness.
As UP officials, we are here to further the values of democratic governance rooted in the imperative of consultations with UP’s constituencies.
As UP alumni, we are the living embodiment of UP’s best achievements.
As the national university, UP must lead our country toward true national development and global competitiveness while nurturing the spirit of our nationhood.”

56. SAMPLE SWIN LANE CHART