1. ISE 288 Interview 2009 Interviewee: Crystal Condra Harper BS Mechanical Engineering Mercer University Interviewer: Stacey Condra Editor: Joan Burtner

2. Introduction Frito Lay Frito Lay Crystal Harper’s background Crystal Harper’s background A normal day at Frito Lay A normal day at Frito Lay Crystal Harper’s goals Crystal Harper’s goals Mercer Highlights Mercer Highlights

3. Frito Lay Frito-Lay is a wholly-owned subsidiary of PepsiCo, Inc. Frito-Lay is a wholly-owned subsidiary of PepsiCo, Inc. Products: Products: Lay’s ChipsLay’s Chips CheetosCheetos Tostito ChipsTostito Chips Sun ChipsSun Chips Ect.Ect. Plant location: Kathleen, GA Plant location: Kathleen, GA

4. Crystal’s Background Internships: Miliken Internships: Miliken She worked in a project engineering role where she was assigned to reorganize their inventory system and create a system for tracking all refurbished inventory parts. She worked in a project engineering role where she was assigned to reorganize their inventory system and create a system for tracking all refurbished inventory parts.

5. Current Position at Frito Lay Her job title is Palletizing Resource in Frito terms which is a department manager. Her job title is Palletizing Resource in Frito terms which is a department manager. Responsible for running palletizing, cartons, and receiving in the warehouse. Responsible for running palletizing, cartons, and receiving in the warehouse. Manages a team of about 30 people Manages a team of about 30 people

6. Normal Day at Frito Lay Comes into work at about 10pm Comes into work at about 10pm She crews the shift and sets up a pre-shift about any issues or communication pieces for the team. She crews the shift and sets up a pre-shift about any issues or communication pieces for the team. She attends a wall meeting 30 minutes into the shift to go over the previous shift’s performance and discuss any operation or maintenance issues. She attends a wall meeting 30 minutes into the shift to go over the previous shift’s performance and discuss any operation or maintenance issues. A walk through is then conducted of each department to make sure that everything is functioning properly A walk through is then conducted of each department to make sure that everything is functioning properly Whatever trouble spots pop up she tries to figure out a way to best deal with each given situation. Whatever trouble spots pop up she tries to figure out a way to best deal with each given situation. At the end of the shift another wall meeting and walk through occur. At the end of the shift another wall meeting and walk through occur.

7. Mercer Highlights Classes that helped her the most: Classes that helped her the most: Industrial Management (Schultz)Industrial Management (Schultz) TCO 341TCO 341 Machine DesignMachine Design Classes that did not help her: Classes that did not help her: NoneNone She took problem skills away from each class she tookShe took problem skills away from each class she took