1. Local Workforce Investment Area 12 Strategic Plan 2012-2013 “We are builders by trade… our work is never done.” Margaret Prater, Vice President Dyersburg State Community College Northwest TN Workforce Board

2. Natural Disasters Lead to New Additions & Improvements National Emergency Grant – Disaster Recovery (May 2011 – November 2011) Participants = 119 Expenditures = $673,377 National Emergency Grant – OJT (October 2010 – June 2012) Participants = 85 Expenditures = $141,802 Business Services Increased Emphasis – OJT (January 2011 – December 2011) Companies = 19 Participants = 206 Expenditures = $216,906

3. Jobs4TN: A New Blueprint for LWIA 12 LWIA 12 July 1, 2011 Counties11 + 4 Population336,348+ 49% Square Miles5,157+ 71% Allocation2,856,138+ 44% LWIA 12 June 30, 2011 Counties 7 Population 226,471 Square Miles3,021 Allocation1,980,803

4. Goodyear Closure Shakes the Foundation Feb 11 - closing by year end 1,973 workers to be displaced 1,806 needs surveys collected Trade eligibility approved April 11 – applied $3.5 mill NEG July 11 – closed/lock-out TDLWD Early Start up Grant Established Tennessee Career Center for Goodyear Mass Meetings (8 days) Workshops, NCRC, Assessments Nov 11 – NEG approved Additional staff/additional services To Date 905 received core & intensive services, including 92 Displaced Homemakers 592 tested for NCRC 462 in training Institutions 46% Technology Centers (6) 33% Community Colleges (4) 8% Universities (6) 13% Other Proprietary (12) Training Occupations 30% Healthcare 28% Advanced Manufacturing 13% Business 6% Transportation

5. National Career Readiness Certificate: LWIA Supports the Load BronzeSilverGold Total Tested Total Issued Pass Rate PY 2011-2012 3201,1593111,9201,79093% NCRC Program Total (Beginning March 2008) 1,4413,5551,2766,9976,27290% Percentage 23%57%20% PY 2011-2012 State allocation for LWIA 12 = 1,000

6. Drafting a Training Plan: Customer Choice WIA Served Jan - Dec 11 Total Served = 6,001 Special Programs =4,585 AD/DW/OSY Formula = 1,416 Enrolled in Training = 755 Occupational Information The Source Hot Jobs Publication Analyst Research 3 (EMSI) Assessment Process Educational Level Interest Profile Keytrain/NCRC Training Provider Info Location Completion & Placement rates ITA - unmet need Source: eCMATS

7. Designing a Career: Training = Jobs Sectors (Jan – Dec 11) ExpendituresParticipantsCost Per Healthcare $ 450,585359 $ 1,255 Transportation $ 263,77188 $ 2,997 Business $ 102,88295 $ 1,082 Education $ 84,88948 $ 1,768 Other $ 36,73531 $ 1,185 Information Technology $ 27,48438 $ 723 Manufacturing $ 21,14558 $ 364 Public Safety $ 16,00113 $ 1,230 Construction $ 4,35725 $ 174 ITA Expenditures $ 1,007,849755 $ 1,334 Transportation Stipends $ 369,029 Total Expenditures $ 1,376,878 $ 1,823 Source: eCMATS

8. Cost to Value Ratio: ITA Enrollment and Expenditures No. of Students Served January 2011 – December 2011 Total ITAs Issued = 510 Source: eCMATS

9. Project Estimating: Avoiding Overruns Program Year 11-12 managing 22 Grants - Budgets $9.8 million Multi-year between April 2010 and June 2013 Available budgets July 2011 - $6.7 million 7 grants already closed this year - $3.6 million 4 grants must close by June 2012 - $111,205 Remaining balance mid-February -$3.3 million Financial Staff Reports to WIA, not administrative entity Quarterly/Monthly/Weekly Reporting Banner Accounting System – actual expenditures Ecmats – Participant Expenditures, Obligations and Encumbrances Career Advisors authorize ITA and transportation by term All staff have access to ecmats financial reports Key staff trained to program specialized reports in ecmats Fiscal staff post expenditures in ecmats before approving for payment

10. Peer Tutoring: Solid Framework for Serving In-School Youth Summary of Peer Tutor Work Experience Grants - Clients Served School Year Number of Schools Awarded Number of Peer Tutors Percentage of Credentials Earned Number Placed Within One Year of Graduation Total Actual Expenditures Average Cost Per Participant 2006-2007 94695%91%$66,703$1,450 2007-2008 94496%81%$94,489$2,147 2008-2009 95999%95%$68,839$1,167 2009-2010 1293100%91%$136,392$1,467 2010-2011 1179100%92%$197,973$2,506 2011-2012* 1179 $198,769$2,516 Summary 40098%90%$763,166$1,908 Indirect Benefit of Peer Tutor Work Experience for LWIA 12 Youth Number of Peer Tutors Hired In 5 years Number of Students Tutored Number of Subjects Tutored Number of Subjects Improved Percentage of Subjects Improved 321 5,776 8,944 8,17491%

11. Customer Service: How Do We Measure Up? https://www.surveymonkey.com/s/TNCareerCenter U of M WIA Client Customer Satisfaction Survey July-September 11 88.2% Response Rate The following represents the highest positive answer – “Most of the time” 93.3% - Career Center staff understood problems and needs 93.3% - Services received met customer needs 100% - Customers were treated with dignity and respect 100% - Customers felt better about employment future 100% - Would use Career Center services again 100% - Would recommend Career Center services to others Partners Engage in Continuous Improvement Workplace Appropriateness Training Professional Etiquette Training Outstanding Partner Staff Award

12. Continued Unemployment: Making the Most of Uncontrollable Setbacks Unemployment December 2011 National8.5% State8.7% LWIA 1211.4% 17,230 LWIA 12 citizens are unemployed. Beginning March 2012, an additional 1,320 are being affected by closures & layoffs. Briggs & Stratton (Dyer Co.) = 690 American Ordnance (Gibson Co.) = 600 Nestaway (Carroll Co.) =30 http://intranet.americanordnance.com/MilanResources/index.htm

13. Restoring Body, Mind & Spirit: Sharpening Our Tools ActionCOACH

14. National Federal Reserve Bank Workforce Development Roundtable White House Business Council and Delta Regional Authority White House Rural Development Roundtable National Association of Workforce Development Professionals National Association of Workforce Boards State Tennessee Business Roundtable State Chamber of Commerce Institute Tennessee Center for Performance Excellence Regional Jobs for TN Graduates Career Development Conference with LWIA 11 USDOL Workforce Innovation Grant with LWIA 11 Northwest TN Development District Regional Entrepreneurial Accelerators & Strategic Plan Advanced Manufacturing Study - 19 counties Local Career Center Consortium P-16 Council Job Fairs, Career Fairs and Business Expos Business/Industry prospect meetings Relationships: Calling All Crews

15. Our Future: Raising the Roof…The Sky’s the Limit! Sky-Kits West TN Megasite Full Throttle Sl’oon Shine Discovery Park of America Port at Cates Landing