1. Customer Satisfaction Surveys 2005/06 7 th August 2006

2. BVPI general satisfaction survey 2005/06

3. ‘What’s your view?’ survey – December 2005

4. Quality of Life BVPI General Survey

5. Quality of Life Top 5 priorities for improvement in the local area Top 5 priorities for improvement in the local area 1. Traffic congestion 2. Affordable decent housing 3. Road & pavement repairs 4. Activities for teenagers 5. Public transport BVPI General Survey

6. Environment Service % satisfied 2005/06 Change from 2003/04 Litter clearance 69.1%+8.1% Provision of recycling facilities 78.1%+8.0% Kerbside recycling 80.4%+0.2% Household waste collection 83.7%-1.5% 46% felt household waste collection has improved over the last 3 years 46% felt household waste collection has improved over the last 3 years 56% felt local recycling facilities have improved over the last 3 years 56% felt local recycling facilities have improved over the last 3 years 55% felt kerbside recycling has improved over the last 3 years 55% felt kerbside recycling has improved over the last 3 years BVPI General Survey

7. Dissatisfaction with household waste collection Overall only 11.4% were dissatisfied with household waste collection

8. Maintain clean streets, parks and open spaces 57% satisfied with cleanliness of streets (48% March 2004) 57% satisfied with cleanliness of streets (48% March 2004) Exceeded target of 5% increase in satisfaction with cleanliness of streets March 2004 – June 2006 Exceeded target of 5% increase in satisfaction with cleanliness of streets March 2004 – June 2006 26% dissatisfied with cleanliness of streets (30% March 2004) 26% dissatisfied with cleanliness of streets (30% March 2004) What’s your view?

9. Dissatisfaction with cleanliness of streets Overall 26% were dissatisfied with the cleanliness of streets

10. Dissatisfaction comparison 2003/042005/06

11. Community Safety Anti-social behaviour – Factors perceived to be a very or fairly big problem: Anti-social behaviour – Factors perceived to be a very or fairly big problem: 58% - People using or dealing drugs (2003/04 - 47%) 58% - People using or dealing drugs (2003/04 - 47%) 52% - Vandalism, graffiti and other deliberate damage to property or vehicles (2003/04 - 56%) 52% - Vandalism, graffiti and other deliberate damage to property or vehicles (2003/04 - 56%) 52% Teenagers hanging around on the streets (2003/04 - 51%) 52% Teenagers hanging around on the streets (2003/04 - 51%) 52% People being rowdy or drunk in public places (2003/04 - 41%) 52% People being rowdy or drunk in public places (2003/04 - 41%) 28% felt the level of crime needed improving 28% felt the level of crime needed improving BVPI General Survey

12. Level of crime needs improving

13. Tackle anti-social behaviour and enforcement Exceeded target of 25% increase in awareness of Council’s ‘Blitz Teams’ 14% March 2004 – 33% December 2005 Exceeded target of 25% increase in awareness of Council’s ‘Blitz Teams’ 14% March 2004 – 33% December 2005 Exceeded target of 25% increase in awareness of Council’s Community Safety Wardens 14% March 2005 – 26% December 2005 Exceeded target of 25% increase in awareness of Council’s Community Safety Wardens 14% March 2005 – 26% December 2005 What’s your view?

14. Culture and Leisure Dissatisfaction with sports/leisure facilities reduced by 3.7% (2003/04 – 2005/06) Dissatisfaction with sports/leisure facilities reduced by 3.7% (2003/04 – 2005/06) 26% felt facilities for young children have improved over the last 3 years (highest of 20 factors ‘changes in Quality of Life’) 26% felt facilities for young children have improved over the last 3 years (highest of 20 factors ‘changes in Quality of Life’) 19% felt sports and leisure facilities have improved over the last 3 years (3 rd highest) 19% felt sports and leisure facilities have improved over the last 3 years (3 rd highest) 18% felt parks and opens spaces have improved over the last 3 years (4 th highest) 18% felt parks and opens spaces have improved over the last 3 years (4 th highest) Service % satisfied 2005/06 Change from 2003/04 Parks and open spaces 76.1%+2.4% Sports/leisure facilities 54.6%-0.7% BVPI General Survey

15. Dissatisfaction with sports/leisure facilities Overall only 8.1% were dissatisfied with sports/ leisure facilities

16. Maintain children’s play areas 49% satisfied with children’s play areas 49% satisfied with children’s play areas 10% dissatisfied with children’s play areas 10% dissatisfied with children’s play areas What’s your view?

17. Satisfaction with children’s play Overall 49% were satisfied with children’s play

18. Improve public car parks and toilets % satisfied December 2005 Target March 2004 – June 2006 Achieved December 2005 Cleanliness of public toilets 61.6% 10% increase in satisfaction 9.2% increase in satisfaction Standard of public toilet buildings 54.5% 10% increase in satisfaction 9.8% increase in satisfaction Car parks 63.4% 10% increase in satisfaction 5.4% increase in satisfaction What’s your view?

19. Satisfaction with Services BVPI General Survey Service % satisfied 2005/06 Change from 2003/04 Environmental55.3%+2.6% Planning33.1%-0.3% Cultural & Recreational 43.8%-0.9% Housing27.2%-2.5%

20. Authority overall Overall satisfaction with the council - 61.3% Overall satisfaction with the council - 61.3% Increased by 3.4% (2003/04 – 2005/06) Increased by 3.4% (2003/04 – 2005/06) Has the way the council runs things got better or worse over the last 3 years or stayed the same? Has the way the council runs things got better or worse over the last 3 years or stayed the same? 22.4% felt it had got better 22.4% felt it had got better 60.7% felt it had stayed the same 60.7% felt it had stayed the same 16.9% felt it had got worse 16.9% felt it had got worse BVPI General Survey

21. Customer focused Council Top 5 service priorities Top 5 service priorities 1. Refuse Collection & Recycling 2. Street Sweeping 3. Crime & Disorder 4. Environmental Control 5. Sea Defence, Water Courses and Drainage 84% satisfied with existing opening times of the council offices 84% satisfied with existing opening times of the council offices Of those not satisfied … Of those not satisfied … 74% would like to see Saturday opening 74% would like to see Saturday opening 57% would like to see later closing 57% would like to see later closing What’s your view?

22. Not satisfied with existing opening hours Overall 16% were not satisfied with existing opening hours of the council offices

23. Customer focused council What is your preferred method of contacting the council? What is your preferred method of contacting the council? What’s your view?

24. Customer focused council How would you prefer to give your views to the council? How would you prefer to give your views to the council? What’s your view?

25. Customer focused council Preferred methods of receiving information from the council Preferred methods of receiving information from the council 1. Teignbridge News 2. Newsletters 3. A-Z of services booklet 4. Council tax booklet What’s your view?

26. Information Provision 59% felt the council keeps residents very or fairly well informed about the services and benefits it provides 59% felt the council keeps residents very or fairly well informed about the services and benefits it provides 41% felt the council provides only a limited amount of information or doesn’t tell people much about the services and benefits it provides 41% felt the council provides only a limited amount of information or doesn’t tell people much about the services and benefits it provides BVPI General Survey

27. Influencing Decisions 25% agreed that they can influence decisions affecting their local area 25% agreed that they can influence decisions affecting their local area 43% disagreed that they can influence decisions affecting their local area 43% disagreed that they can influence decisions affecting their local area BVPI General Survey

28. Valuing Diversity 61% agreed that the local area is a place where people from different backgrounds get on well together. 61% agreed that the local area is a place where people from different backgrounds get on well together. 7% disagreed 7% disagreed BVPI General Survey

29. Access to Services Top 4 services where access is perceived to be very or fairly difficult using usual form of transport: Top 4 services where access is perceived to be very or fairly difficult using usual form of transport: Theatre/Cinema – 26% Theatre/Cinema – 26% Council Office – 24% Council Office – 24% Local Hospital – 18% Local Hospital – 18% Sports/Leisure Centre – 17% Sports/Leisure Centre – 17% BVPI General Survey

30. Access to the council offices Overall 24% found access to the council offices difficult using their usual form of transport

31. Access to Services Do you have easy and regular access to a computer linked to the internet? Do you have easy and regular access to a computer linked to the internet? Of those who didn’t have easy and regular access, 25% would make use of a community computer if one was available in their local village or town Of those who didn’t have easy and regular access, 25% would make use of a community computer if one was available in their local village or town

32. All the results are available on the consultation pages of the website All the results are available on the consultation pages of the websitewww.teignbridge.gov.uk/index.cfm?articleid=2315