2. Introduction This project has the purpose to show politely speaking rules. It has been made between two high schools: IES Playa San Juan (Spain). Milli Piyango Anatolion High School (Turkey).

3. Index 1. Greeting and saying goodbye 2. Enter the name of the caller 3. Introducing people. 4. Requests and invitations. 5. Complaints and protests. 1. Cristicism. 2. To excuse 3. Compliment, congratulation and condolence. 4. Expressing gratitude. 5. Aggressiveness control an attenuation of the disagreement.

4. Greeting and saying goodbye It is an important rule that we must obey. We have to greet when we meet a partner or a teacher. In Turkey, men greet before women. In Spain people kiss on both cheeks if they haven't seen each other for a long time.

5. Caller’s name It is polite to introduce the caller’s name during the conversation. If the caller prefers : We can use the nickname We can use Mister, Miss… When people don't have much relationship it has to be used “usted” (third person of the singular)

6. Introducing people To introduce ourselves, we use different levels of cordiality. It depens on the person to whom we are speaking. We kiss on both cheeks or handshake. We use expressions as: Hi, I am…

7. Requests and invitations They have to be done in a calm and appropiate moment. With authority we must give explanations. To refuse an invitation we must do it politely, trying not to offend the other person

8. Complaints and protests A complaint is: A sign of pain, pity, dissatisfaction… A protest is: A sign that shows mainly dissatisfaction.

9. Criticism It is the expression of a feeling about something (a task, a job, a work art…) It can be: Positive Negative We have to avoid hurting the other person’s feelings.

10. To excuse We have to excuse ourselves when: We consider that we have done something wrong. We cause a trouble to someone or something. Using gestures helps.

11. Compliment, congratulation and condolence They show the appreciation of people when someone suffers or they do something right. We congratulate: when somebody has done a good work, in celebrations… To show or offer someone’s condolences is to cheer the other person up.

12. Gratitudes When a person does something for us, we must thank it. If we know the person’s name, we have to mention it.

13. Aggressiveness control an attenuation of the disagreement. Controlling the aggressiveness is very important If we are aggressive, it would be more difficult that people agree with us. To attenuate the disagreement we must: Listen to others. Reach a common idea where everybody will be flattered