2. By: Miss Wahyu

3. Asking about satisfaction/dissatisfacti on Responding to satisfaction/dissatisfacti on How do you like......?I see. Is everything OK?I’m sorry to hear that. Is everything satisfactory?I’ll look into it. Are you satisfied?I’ll see what I can do about it. Did you find our service satisfactory? I’ll try and take care about it. Do you want to complain about something? Well, good for you. Are you dissatisfied with something? That’s great.

4. Expressing SatisfactionExpressing Dissatisfaction I’m really satisfied with.... I am very disappointed with..... It was satisfactory.I am a bit dissatisfied with..... Everything was just perfect. I have a complaint. I really like.......I don’t like...... I’m happy with.....I want to make a complaint. Everything is fine, thank you. It was awful. It’s good.I’m tired of it.

5. Transcript Wendy: Welcome. What can I do for you? Gary: I’m here to make a complaint. Wendy: I’m sorry, but what do you want to complain about, Sir? Gary: My clothes that were washed here yesterday. It got stained with something brown. I need your laundry’s responsibility. Wendy: Really? Do you bring the clothes with you? Let me see it. Gary: Yes. Here you are. I’m really disappointed with that. Wendy: Well, I’m sorry, but you need to wait for awhile. I’m going to call the manager. Gary: Alright. Wendy: Once again, I’m really sorry. I’ll see what I can do about it. Gary: Well, you’d better be.

6. Transcript Dean: Hi, Shaun. Why you look so depressed? Shaun: I am really disappointed with my friend. Dean: Why? Shaun: We made an appointment yesterday, but he didn’t come. Well, you seem happy. What happened? Dean: You’re right. I just received my English test result. It was satisfactory. How about yours? Shaun: I’m a bit satisfied with that. Good enough. Dean: Alright then. Let’s go to the canteen to celebrate it so you won’t be that depressed over your friend. Shaun: Okay.