1. IT Survey Report:Feedback from Faculty Senate January 26, 2012

2. IT Clients: the Survey Questions concerned technology in general, not just the services provided by the Division of IT 525 Responses

3. Breakdown by College Nine faculty members did not identify their college

4. IT Clients : What they consider most important services FacultyStaffStudents Assistance with my computer Technology support in the classroom Help DeskWireless Help DeskBanner SupportInternet LMS SupportEmailTechnology Commons Internet Software Support

5. Key Satisfaction and Dissatisfaction Areas

6. How satisfied are clients with how well IT …

7. Timeliness of service

8. Provision of Services

9. Stakeholder Involvement

10. Informing the Campus

11. Wireless Coverage

12. Open Comments Analysis:Major Issues FacultyStaffStudents Wireless Coverage R-25 Functionality Internet Speed Computer Refresh Condition of Departmental Labs Better digital media support and storage Better streaming of movies in Blackboard Less technical communication Less technical, better studentcommunication Need for better features in Blackboard Speed of governance process Need for better features in Blackboard Speed of project process Concern about Blackboard functionality Dissatisfaction with Red Dot

13. Open Comments Analysis: the Positive FacultyStaffStudents Blackboard Client Support in the CFC IT works hard with few resources New faculty orientation Professional, friendly support IT Help Desk Technology Commons- place to work and study

14. Major Areas: Faculty Dissatisfaction Area of DissatisfactionControlled by IT? Wireless CoverageYes, but no funding Individual Computer RefreshNo Condition of Departmental LabsNo

15. Key Takeaways The most significant issue is wireless coverage. Client facing services are working well, especially the Help Desk. The Technology Commons and the CFC are working well. The campus needs a second internet connection. IT has some communications work to do: –Students want more communication from IT –There are misperceptions we need to correct especially with faculty. –There is much we do that clients are not aware of. –Downward communication in the organization is not working.

16. Top 3 IT Priorities of Campus Groups AcadAdminInfras.Staff Senate Faculty Senate LiaisonsCODSGAITC Wire. WirelessCapacity- Wireless Storage, research comput. Comp Refre and Dept Labs. IT Soft Money Comp Refresh And All Labs Comp. Refresh Computer Refresh and Dept Labs Comp. refresh IT Funding Model Stor.Comp. Refresh Storage and servers Storage DR Second Internet

17. What are the top IT issues WCU should address? 1 2 3