1. Joseph G. Keary, MS, MBA JGK Leadership Consulting and Kansas City Chapter, CLMA

3.  What is Employee Engagement?

4.  Employee Satisfaction v Engagement

5.  What is Employee Engagement?  Employee Satisfaction v Engagement  The 10 C’s of Employee Engagement

6.  What is Employee Engagement?  Employee Satisfaction v Engagement  The 10 C’s of Employee Engagement  WIIFM as a Leader

7.  What is Employee Engagement?  Employee Satisfaction v Engagement  The 10 C’s of Employee Engagement  WIIFM as a Leader  Questions and Discussion

10.  How many of YOU feel like a “cat herder” during your work day?

11.  How many of your employees would characterize their work day as one spent “herding cats”?

12.  How many of YOU feel like a “cat herder” during your work day?  How many of your employees would characterize their work day as one spent “herding cats”?  How do you keep yourself and your employees engaged and not simply “herding cats”?

13.  An engaged Employee is one who is:

14.  An engaged Employee is one who:  is fully involved in and enthusiastic about his or her work

15.  An engaged Employee is one who:  is fully involved in and enthusiastic about his or her work  cares about the future of the organization

16.  An engaged Employee is one who:  is fully involved in and enthusiastic about his or her work  cares about the future of the organization  is willing to invest discretionary effort to see the organization succeed

17.  Engaged Employees are:  More committed to the mission, vision and goals of your Department and the larger organization

18.  Engaged Employees are:  More committed to the mission, vision and goals of your Department and the larger organization  More likely to be active on committee’s and in activities of the Department

19.  Engaged Employees are:  More committed to the mission, vision and goals of your Department and the larger organization  More likely to be active on committee’s and in activities of the Department  More likely to welcome new employees to the Department and be a retention influencer

20. MOTIVATION LOYALTY TRUST COMMITMENT

21.  Various studies on the engagement challenge reveal that what percentage of employees are actively engaged in their jobs?

22.  Only between 17 – 29% of employees

23.  Various studies on the engagement challenge reveal that what percentage of employees are actively engaged in their jobs?  Only between 17 – 29% of employees  In the Super Bowl… only 2-3 players on each team would be “engaged”  Can you imagine winning with those odds?

24.  For years, organizations have stressed employee satisfaction as a desirable metric to measure and to improve

25.  But… are you ALWAYS satisfied with an organization (your team, Department or larger organization)?

26.  For years, organizations have stressed employee satisfaction as a desirable metric to measure and to improve  But… are you ALWAYS satisfied with an organization (your team, Department or larger organization)?  … the average Employee would say “NO!”

27.  For years, organizations have stressed employee and Employee satisfaction as a desirable metric to measure and to improve  But… are you ALWAYS satisfied with an organization (your team, Department or larger organization)?  … the average Employee would say “NO!”  What are some areas of dissatisfaction?

28.  Disagreement with leadership of the team or Department

29.  Disagreement with leadership of team or Department  Disagreement with peers in team or Department

30.  Disagreement with leadership of team or Department  Disagreement with peers in team or Department  Disagreement with goals of team or Department  Motivators, metrics, committees, administrative requirements…

31.  Disagreement with leadership of team or Department  Disagreement with peers in team or Department  Disagreement with goals of team or Department  Motivators, metrics, committees, administrative requirements…

32.  Despite disagreement and not being happy with your job or workplace …you still can (and should) be engaged!

33.  How do we “engage” our employees to allow them to overcome transient dissatisfaction and still remain valued team members??

34.  We can do so by applying the 10 C’s of Employee Engagement  Need to do this consistently and positively

35.  Connect

36.  Leaders must show they VALUE Employees  Engagement is a direct reflection of the relationship between leaders and Employees  Friendly and open attitude to all Employees

37.  Connect  Career

38.  Leaders must provide challenging and meaningful opportunities to advance  Are Employees challenged to accept leadership roles?  Grow your leaders!

39.  Connect  Career  Clarity

40.  Leaders must clearly communicate goals, vision and a pathway!  Where do YOU see your Chapter heading?  Where do your Employees see your Chapter heading?  Is there a “delta” between these views?

41.  Connect  Career  Clarity  Convey

42.  Leaders express expectations  Provide honest and constructive feedback  Goal is to improve the organization’s operations  Mentoring of younger (Gen Y) employees is a good example

43.  Connect  Career  Clarity  Convey  Congratulate

44.  Leaders recognize Employees for  Achievement  Participation  Outside accomplishments  Family Employee success  Do it often and be sincere!

45.  Connect  Career  Clarity  Convey  Congratulate

46.  Connect  Career  Clarity  Convey  Congratulate  Contribute

47.  Leaders need to show Employees that their input matters  Help Employees see and feel how they contribute to the organization’s success and future

48.  Connect  Career  Clarity  Convey  Congratulate  Contribute  Control

49.  Leaders need to encourage Employees to assume control and participate in decision making  Create a culture where Employees want to take ownership of problems and solutions!

50.  Connect  Career  Clarity  Convey  Congratulate  Contribute  Control  Collaborate

51.  Leaders need to show Employees that teams outperform individuals  Great leaders are team builders  Create an environment that fosters trust and collaboration

52.  Connect  Career  Clarity  Convey  Congratulate  Contribute  Control  Collaborate  Credibility

53.  Leaders need to maintain their personal and organizational reputation  Demonstrate high ethical standards  Employees want to follow a leader who is ethical and honest

54.  Connect  Career  Clarity  Convey  Congratulate  Contribute  Control  Collaborate  Credibility  Confidence

55.  Leaders need to create confidence in the organization – be the best!  Insure that all organizational operations are done:  Professionally  On-time  Fiscally responsible  Enjoyably  Confidence is infectious!

56.  Connect  Career  Clarity  Convey  Congratulate  Contribute  Control  Collaborate  Credibility  Confidence

57.  Employee engagement isn’t really about the Employee… its about the leaders!  Engaged Employees will:  Contribute to the Department and make your life easier!  Allow for new and innovative programs  Bring in new employees – grow leaders  Insure succession management – and expansion

59. Coffee…