1. A presentation of OSI Software, Inc. and Dow Reichhold Specialty Latex, LLC Copyright © 2004. All rights reserved. Product Collaboration using ProcessPoint at Dow Reichhold Specialty Latex

2. Outline  Dow Reichhold Specialty Latex  ProcessPoint Drivers  Project Scope  Anticipated Benefits  Summary

3. Dow Reichhold Specialty Latex  50/50 joint venture of The Dow Chemical Company and Reichhold, Inc. (DRSL)  Formed in January 2002  World’s largest producer of specialty latex  Develops customized technologies & products  Innovation is a critical success factor for DRSL

4. Locations  Headquarters and Research & Development oResearch Triangle Park, NC  Primary Manufacturing Locations oCheswold, Delaware oKensington, Georgia  Other Manufacturing omany other locations in North America, Europe Latin America, Asia/Pacific Region

5. Products  Polymer Types oStyrene Butadiene oNitriles oAcrylates oSpecialty Co-Polymers

6. Applications  Adhesives  Packaging  Construction  Gloves  Nonwovens and Textiles  Performance Resins  Specialty Paper  Latex Modified Concrete

7. Drivers for ProcessPoint  Global R&D, Manufacturing and Sales  Challenges of bringing systems together from Reichhold and Dow Chemical  Recipe management in general oManagement of change for existing products  Product innovation management oSpeed to market for new products

8. Innovation Process Lab Pilot Plant Validation Commercialization New product concept Create ProcessPoint General Recipe Scale-up, pilot & lab Validate design and update General Recipe Scale-up, plant & lab Validate design and update General Recipe Manufacture for Customer

9. Project Team  Management Support oVP of Technology – creates recipes oVP of Manufacturing – uses recipes  Core oManufacturing oResearch & Development oEnvironmental, Health & Safety oProcess Engineering  Other Team Members oFinance, Purchasing, Pilot Plant

10. Key Requirements  “One version of the truth” through global database oAcross departments & geographical locations  Facilitate company-wide collaboration  Flexible recipe development & management oKey ingredients, activity based descriptions  Searchable recipe database oLegacy data was in Excel, difficult to manage  Management of change oAudit trail, Electronic approvals, Versioning  Security of intellectual capital

11. Other Factors in Selection of ProcessPoint  ISA S88 General Recipe Standard  Raw material management  Role based views using Display Templates oInternal & customer  Flexibility for future uses of software oProduct marketing, customer management  Positive experience with OSIsoft oUsing PI software at manufacturing sites

12. Project Scope  Raw Materials oproperties  Intermediates & Products oProperties oFormula oProcedures  Final Products oKey properties oPackaging data

13. Project Scope – Raw Materials  Each vendor raw material specification is authored, approved & versioned by Purchasing/Technology/EHS  Latest specifications accessed in real time by Receiving Personnel to ensure C of A compliance  R & D, Manufacturing have real-time access to the most recent approved raw material data and related documents

14. Project Scope – Intermediates & Bulk Product  Technology oTypical properties oQuality specification limits o“Dry Parts” activity based formula oGeneral recipe composition, procedure, specifications  E H & S oHealth, safety and environmental risks oLabeling needs oRegulatory compliance status  Manufacturing oProduct scale-up oMaster Recipe

15. Project Scope – Packaged Product  Package codes  Key final product properties  Product display templates used by salespeople and customers

16. General Tab

17. Bill of Material

18. Procedure

19. Procedure – Stage Details

20. Procedure – Step Parameters

21. Procedure – Stage Constraints

22. Audit Trail with Details Shown

23. Sample Role-Based Display

24. Include “boiler plate” text Include images and logo Display key data from different sections of product definition

25. Sample Role-Based Display

27. Anticipated Benefits  Enhanced collaboration  Improved scale-up practices oFewer errors oReduced time to manufacturing oImproved quality oMetrics on new product development process  Improved management of change oSingle authoritative source of data oNetworked application oUser defined displays of data  Searchable Data Base

28. Search Capabilities

36. Summary  Product innovation management  Raw material, intermediate, bulk product and packaged product management  Anticipated improvements oorganizational collaboration oscale-up practices ochange management osearchable data base

37. End