1. Champions Workshop Jam 6/13/2012 © Copyright 2012. All rights reserved.

2. Drive Breakthrough Execution Every day Jam is an online collaboration environment that improves employee productivity and accelerates business execution in the enterprise. 2 Rich Profiles Team Workspaces

3. Agenda 3

4. Benefits Demo Types of Collaboration Groups Additional Features & Functions Homework 4

5. Benefits 5

6. Enterprise Collaboration Benefits 6 Increase Visibility Locate People & Information Quickly Drive Higher Employee Engagement

7. Benefits — Increased Visibility 7 Increase information sharing Improve communication Searchable & transparent Break down silos Reduce redundancy Better cross pollination of ideas Improve efficiency Higher quality decision making

8. Benefits — Locate People & Information Quickly 8 Improve response time Knowledge retention Increase productivity Increase customer satisfaction Foster innovation

9. Benefits — Drive Higher Employee Engagement Employees engage in dialogue and exchange ideas Enhanced outreach to new employees Bridge generational gaps Reinforces company culture Inclusive Workplace modernity 9

10. Demo 10

11. Groups 11

12. What is a Group? 12 A group in Jam is a shared workspace centered around a specific purpose. Collaboration is shared from a one to many or many to many point of view Groups are where social documents, wikis, blogs, discussions, videos and other tools can be shared, edited and viewed.

13. Types of Groups 13 Teams Projects Communities of Practice

14. Groups- teams 14 Team is a grouping whose common interest is the TEAM they belong to. Stable membership and content Focused on team spaces Primarily use group as medium for communication

15. Groups- teams 15 EXAMPLES Company-wide— Employee Communications, Newsletters, CEO Blogs, Sales Win Announcements Department Information — visible to the rest of the company. Information about what the department does, how to contact Department Teams — work area for teams, meeting notes, action items Country / Regions / Office Locations Tiger/SWAT Teams — cross functional teams

16. Groups- Projects A group whose common interest is the PROJECT they are working on. They are often cross functional team members. Changing membership or content (project) Focused on work specifications Primarily use group as a medium for storing documentation 16

17. Groups- Projects EXAMPLES Everyday projects -meeting notes, action items, issues lists, discussions for next weeks agenda topics Example: Marketing — coordinating attendance at a technology conference Large projects using Project Management System – Example: Project Stakeholders Updates including issues logs, change logs, change requests and performance reports Ad-hoc groups coming together to support structured business applications (CRM, Financials, Billing, ERP), where there is an issue Example: Revenue recognition issue involving engineering deliverables 17

18. Groups- Communities of Practice 18 A group sharing a COMMON INTEREST around a community of practice- they may have a common use i.e. software or expertise that they share knowledge around. Stable content ALTHOUGH membership is evolving Focus is on creating a “bulletin board” or “meeting space” to circulate ideas Primarily use group as a medium for sharing & learning

19. Groups- Communities of Practice 19 EXAMPLES Career Development — First Time Managers, Mentoring Programs, Presentation Skills Certifications / Experts — PMI/PMP, Six Sigma, CISSP, Ethical Hackers, Scrum, PCI Culture — Company Events, Wellness Programs, Company Sports, Recommended Lunch Spots Best Practices — SAP Experts, Crisis Management Peer to Peer Support — Home Office Employees, Adobe Tips & Tricks, Road Warriors, Jam Tips and Techniques

20. Auto-Groups If you want membership to a group to be automatic– for example for all your new employees to be included in an On-boarding group– then you can create an AutoGroup. 20

21. AutoGroups Automatic criteria include Hire date Country Department Division Has direct report Job Code Location All Employees Please work with your Jam administrator to set up these types of groups 21

22. Tools & Features 22

23. Direct Messaging 23 Direct message (@user) as well as send to all group members (@@notify)

24. Target important messages with Direct Messaging @user – sends a direct message to @user Feed –Most users have configured their account to receive an email for direct messages @@notify in a group – sends a direct message to all members of the group @@notify on your home/profile wall – sends a direct message to all of your followers 24

25. When to use a Wiki, blog or discussion ” Wiki = collaborative space, editable by everyone Blog = individual commentary, editable by the author exclusively Discussion = Topics to be discussed by the group 25

26. Visibility 26

27. Visibility: Where is information visible Profile Wall Others’ view of you Your posts on your home/profile wall Other people’s posts on your profile wall Your posts in public groups Direct Messaging or @@notify from public groups 27

28. Visibility: Where is information visible Home wall Your follows feed- people and groups you follow Everything on your Profile, plus  Profile posts by people you follow  Posts from all groups you follow - public and private 28

29. Visibility: Who can see what? 29

30. Visibility: Where is it posted? 30

31. Questions? 31

32. Homework 32

33. Thank you! 33