1. Computer-based Training Slides Prepared by Corey Smith

2. Overview b What is Computer-based Training? b Will Computer-based Training work for me? b How does it work? b Advantages and Disadvantages b Cornhill Insurance b Summary

3. What Is Computer-based Training (CBT) b Courseware Specific computer software used for instructional purposesSpecific computer software used for instructional purposes CMI vs. CAICMI vs. CAI

4. Generic Vs. Authored b Generic CBT Pre-produced software focused on specific topicsPre-produced software focused on specific topics b Authored CBT Blank notebookBlank notebook

5. Will CBT Work for Me? b Running out of space to store training manuals? b Spending too much on distance learning? b Training staff running low? b Is quality of training slacking? b High employee turnover?

6. What Do I Need? b What do my employees need to know? b What do they need to be able to do? b What existing knowledge do they know prior to training?

7. How Does It Work? b Simulations b Interactivity b Testing b Bookmarks b Database b Customization

8. How Does It Work? b Simulations Customer-employee situationsCustomer-employee situations Military simulationsMilitary simulations Nuclear meltdownsNuclear meltdowns

9. * Rothfeder, Jeffery How Does It Work? b Interactivity Performance-based not knowledge- basedPerformance-based not knowledge- based “Driving a car”“Driving a car” End of section quizzesEnd of section quizzes Straight Shooter*Straight Shooter*

10. How Does It Work? b Testing Pretests evaluate existing knowledgePretests evaluate existing knowledge Training focuses on subsequent deficienciesTraining focuses on subsequent deficiencies Self-test questions throughout programSelf-test questions throughout program Post-testsPost-tests

11. How Does It Work? b Bookmarks Work automatically savedWork automatically saved Stop and start at willStop and start at will Return to exact position for a refresherReturn to exact position for a refresher

12. How Does It Work? b Database Course managementCourse management –Training/retraining dates Progress checkedProgress checked Standard progress and result reportsStandard progress and result reports –OSHA

13. How Does It Work? b Customization Generic programs can be tailoredGeneric programs can be tailored Video, graphics, etc., can be added at willVideo, graphics, etc., can be added at will

14. Advantages b Availability b Pace conformance b Reduce training costs b Consistence

15. Advantages b Language flexibility b Cut classroom/storage space b Fewer staff off floor at once b Documentation

16. Disadvantages b High initial cost b Computer availability b Impersonal learning environment

17. * Insurance Systems Bulletin Cornhill Insurance* b Background 160 IT professionals = variation of technologies and systems160 IT professionals = variation of technologies and systems Continuous updatingContinuous updating Personal and technical skills requiredPersonal and technical skills required Current system too costlyCurrent system too costly Pace conformance is necessityPace conformance is necessity

18. * Insurance Systems Bulletin Cornhill Insurance* b Implementation CBT Systems agreement entitles Cornhill to 200 coursesCBT Systems agreement entitles Cornhill to 200 courses Course units increase 300% (CBT and Classroom)Course units increase 300% (CBT and Classroom) Training budget remains sameTraining budget remains same Courses accessed directly from personal computersCourses accessed directly from personal computers

19. * Insurance Systems Bulletin Cornhill Insurance* b Implementation Audit report productionAudit report production Cost-effective and flexibleCost-effective and flexible Simple updatingSimple updating

20. Exercise b Divide into groups b List company training problems Compare to brainstorming questionsCompare to brainstorming questions b How are problems solved by CBT?

21. Summary b Cost effectiveness and flexibility outweigh disadvantages b CBT is the wave of the future Web-based trainingWeb-based training

22. Bibliography 1. Abcede, Angel. “Computer-based Training Provides Powerful Tools”.NPN: National Petroleum News. V89n12. Nov 1997. P 40-42 2. Meagher, Michele. “Computer-based Training”. Executive: The Management JournalOf Credit Union Professionals. V29n1. Spring 1989. P 12-14 3. Gordan, Jack. Lee, Chris. “The Future of Computer-based Training”. Training: The Magazine of Human Resources Development. Sept 1985. P C6 – C28 4. Keckan, Maria. “Computer-based Staff Training: Can You Afford Not To?”. Nursing Homes. v46n6 Jun 1997. P 101-102 5. Rothfeder, Jeffery. “Computer-based Training”. Forbes. V1n1 (Executive Edge Supplement).Sept 1998. P 34 6. Schraff, William. “Computer-based Training Enters The Mainstream: CBT Group Shows Strong Growth As It Makes Its Impact With Big Companies”. Informationweek. N615. Jan 27, 1997. P 140

23. Bibliography 7. Lawson, R Scott. “Computer-based Training: Is It The Next Wave?”. Professional Safety. V44n6 Jun 1999. P 30-33 8. Puttre, Michael. “Computer-based Training Keeps MEs Current”. Mechanical Engineering. V116n5 May 1994. P 70-74 9. MacLeod, Marilyn. “Improving Education Through Computer-based Training”. Nursing Management. v25n7. July 1994. P 86-88 10. Schwade, Stephen. “Is It Time To Consider Computer Based Training?”. Personnel Administrator. v301n2. Feb 1985. P 25-35 11. Heck, William C. “Computer-based Training – The Choice Is Yours”. Personnel Administrator. Feb 1985. P 39-46 12. Smith, R. Blake. “Computer-based Training Is Designed For Interactive Learning Experience”. Occupational Health & Safety. V61n12. Dec 1992. P 50,59