1. Unleashing the Heroes in Your Midst

2. The “ Happily Ever After ” Cycle New & Exciting

3. The “ Happily Ever After ” Cycle New & Exciting New Wears Off

4. The “ Happily Ever After ” Cycle New & Exciting New Wears Off Denial

5. The “ Happily Ever After ” Cycle New & Exciting New Wears Off Denial Fear

6. The “ Happily Ever After ” Cycle New & Exciting New Wears Off Denial Fear Anger

7. The “ Happily Ever After ” Cycle New & Exciting New Wears Off Denial Fear Anger Blame

8. The “ Happily Ever After ” Cycle New & Exciting New Wears Off Denial Fear Anger Blame Just Give Up

9. The “ Happily Ever After ” Cycle New & Exciting New Wears Off Denial Fear Anger Blame Just Give Up Looking

10. Emotional Accountability Acknowledged Ownership of the Choices We Make And of The Consequences Those Choices Produce ALL the Choices and ALL the Consequences!

11. Emotional Accountability Not a trait or Characteristic to be Developed; A Truth to be Acknowledged

12. Leadership Behavior For Consciously Creating Hero-Friendly Cultures 1.Ensure that others understand what you expect from them 2.Identify & eliminate barriers to that behavior 3.Model the behavior you expect

13. What They See From You Is What You Can Expect To Get From Them

14. Leadership Behavior For Consciously Creating Hero-Friendly Cultures 4.Measure performance using your expectations as the standards 5.Honor efforts & progress 6.Confront unwillingness/bad faith

15. Success & Failure will characterize your efforts to sustain success in a changing world. Your commitment to doing so is best measured by your responses to your failures

16. Accountability & Leadership Most difficult when they’re most needed